Rozek Alexander
Scarborough,ON
Summary
Dedicated and multilingual professional with a proven track record of success in retail sales and customer service. With nearly three years of experience in retail environments, I have honed my skills in exceeding sales targets, managing cash transactions, and fostering strong relationships with diverse clientele. Fluent in English, Armenian and Arabic, I possess exceptional communication abilities that enable me to effectively engage with customers and colleagues from various backgrounds. Known for my adaptability, problem-solving prowess, and collaborative spirit, I thrive in fast-paced environments where teamwork and customer satisfaction are paramount. Seeking opportunities to leverage my skills and experience to drive sales, enhance customer experiences, and contribute to the success of a dynamic team.
Overview
7
7
years of professional experience
Work History
Sales Associate
Zara
Toronto, ON
10.2021 - Current
- Consistently exceeded sales targets by leveraging in-depth product knowledge and exceptional customer service skills.
- Demonstrated proficiency in handling cash transactions accurately and efficiently, maintaining a high level of accuracy and accountability.
- Cultivated strong relationships with customers, resulting in repeat business and increased customer loyalty.
- Collaborated effectively with team members to ensure a seamless shopping experience for customers.
- Adapted quickly to changing priorities and high-pressure situations, maintaining composure and professionalism at all times.
- Contributed to maintaining visual merchandising standards to enhance the overall store aesthetic and drive sales.
- Actively participated in training sessions to stay updated on product knowledge, sales techniques, and company policies.
- Utilized effective communication skills to address customer inquiries, resolve issues, and provide personalized recommendations.
- Demonstrated a strong work ethic and reliability through consistent attendance and punctuality.
- Proactively identified opportunities to optimize sales processes and improve overall store performance.
Camp Counselor
A.R.S Day School
Toronto, ON
07.2019 - 07.2022
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Established lasting connections with campers' families through consistent communication regarding progress and achievements during their time at camp.
Event Usher
Armenian Youth Centre Theatre
Toronto, ON
03.2018 - 08.2021
- Provided exceptional customer service to event attendees, assisting with inquiries and ensuring a positive experience for all patrons.
- Communicated event information, directions, and safety procedures clearly and effectively to guests, contributing to smooth event operations.
- Proactively addressed and resolved patron concerns or issues, demonstrating strong problem-solving skills and maintaining professionalism at all times.
- Collaborated closely with fellow ushers and event staff to manage crowd flow, assist with seating arrangements, and maintain a safe and orderly environment.
- Maintained accurate records of ticket sales, seating assignments, and attendance, ensuring efficient event logistics and accountability.
- Adapted quickly to changing event dynamics and last-minute adjustments, remaining flexible and responsive to evolving needs and priorities.
- Managed time effectively to prioritize tasks and responsibilities, including seating guests, directing traffic flow, and assisting with venue logistics.
- Demonstrated leadership abilities by supervising and mentoring junior ushers, providing guidance and support to ensure effective teamwork and task completion.
Education
Bachelor of Arts - Psychology
York University
Toronto, ON09-2025
High School Diploma -
A.R.S Day School
Toronto, ON06.2021
Skills
- Demonstrated ability to exceed sales targets through exceptional customer service and product knowledge gained from extensive retail experience
- Proficient in accurately managing cash transactions, ensuring precision and accountability in various customer-facing roles
- Cultivated strong relationships with clients and customers, fostering loyalty and repeat business through personalized interactions
- Collaborated effectively with colleagues and team members to achieve shared goals and deliver outstanding service
- Adapted quickly to new environments and changing situations,demonstrating flexibility and resilience in various professional settings
- Demonstrated strong problem-solving skills in resolving customer inquiries, addressing issues, and optimizing processes for efficiency
- Exhibited leadership qualities in guiding and mentoring others, contributing to team cohesion and success in collaborative endeavors
Timeline
Sales Associate
Zara
10.2021 - Current
Camp Counselor
A.R.S Day School
07.2019 - 07.2022
Event Usher
Armenian Youth Centre Theatre
03.2018 - 08.2021
Bachelor of Arts - Psychology
York University
High School Diploma -
A.R.S Day School