Rozal Sharma
Ancaster,ON
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
1
1
year of professional experience
1
1
Certification
4
4
Languages
Work History
Sales Representative
SDI Marketing
01.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Managed 40% sales increase.
Sales Representative
Corporate Financial Services
09.2023 - 12.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Managed approximately 100 incoming calls, emails and faxes per day from customers.
Back End Team
Silris Pvt Ltd
01.2023 - 08.2023
- Utilized agile methodologies for effective project management, ensuring timely delivery of high-quality software solutions.
- Optimized data storage solutions through proper database design patterns and normalization techniques, resulting in faster query execution times while maintaining data integrity.
- Ensured compliance with industry standards, incorporating best practices in coding, performance optimization, and security measures throughout development cycles.
- Developed 4 scalable and maintainable APIs for seamless integration with various external services.
Education
Master of Arts - Marketing Management - Public Relations
York University
Toronto, ON08.2024
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship Building
- Product and service knowledge
- Sales Presentations
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
French
Professional Working
Punjabi
Professional Working
Certification
- Marketing and Sales
- Digital Marketing
- Public Relations
Quote
I think that only daring speculation can lead us further and not accumulation of facts.
Albert Einstein
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft PowerPoint
MS Excel
Word
Adobe
Interests
Public Speaking
Event Management
Social Work
Leadership
Reading
Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementTimeline
Sales Representative
SDI Marketing
01.2024 - Current
Sales Representative
Corporate Financial Services
09.2023 - 12.2023
Back End Team
Silris Pvt Ltd
01.2023 - 08.2023
Master of Arts - Marketing Management - Public Relations
York University
- Marketing and Sales
- Digital Marketing
- Public Relations
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