Rozaina Shikder
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at OTG Pearson. Proven ability to enhance guest engagement and satisfaction through effective communication and cash handling expertise. Recognized for training new staff and optimizing dining experiences, ensuring seamless service delivery in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server & Bartender
OTG Pearson
05.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed table assignments to optimize guest flow and satisfaction.
- Trained new staff on menu items and service protocols.
- Collaborated with kitchen team to ensure timely order delivery.
Cashier
Footlocker
04.2023 - 09.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Maintained clean and organized workspace to ensure safety and efficiency during shifts.
- Handled cash, credit, and debit transactions while adhering to company policies.
Server
August 8
02.2022 - 08.2022
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed cash register operations, accurately processing transactions and maintaining financial integrity.
- Assisted in training new servers on menu items and restaurant protocols.
Head Hostess
Clio Toronto
05.2021 - 12.2021
- Managed guest reservations and seating arrangements to optimize dining experience.
- Coordinated communication between kitchen staff and servers for seamless service delivery.
- Trained and mentored junior host staff on best practices and customer engagement techniques.
- Developed strategies to enhance guest satisfaction through personalized service and attention to detail.
Hostess
Earls Kitchen + Bar
09.2019 - 03.2020
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with servers to ensure timely service delivery.
Education
Highschool Diploma -
Jasperplace High School
Edmonton, ABSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
English
Native or Bilingual
Certification
Smart serve, food handler certificate
Timeline
Server & Bartender
OTG Pearson
05.2024 - Current
Cashier
Footlocker
04.2023 - 09.2023
Server
August 8
02.2022 - 08.2022
Head Hostess
Clio Toronto
05.2021 - 12.2021
Hostess
Earls Kitchen + Bar
09.2019 - 03.2020
Highschool Diploma -
Jasperplace High School
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