Summary
Overview
Work History
Education
Skills
Timeline
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Roza Seid

Toronto,ON

Summary

Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.

Overview

6
6
years of professional experience

Work History

Senior Cabin Crew Member

Ethiopian Airlines
02.2017 - 07.2022
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Ensure safety and comfort of customers onboard aircraft.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Controlled entertainment for passengers through onboard video and audio systems.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Relayed updates and information to passengers after confirming key details with pilot and [Job Title].
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Social Worker

Youth and Children Empowerment Association
03.2015 - 02.2016
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Explained medical care options to help families make informed healthcare decisions.
  • Facilitated family therapy sessions between children, caregivers and siblings to remediate conflict and build healthy relationships.
  • Assessed clients for abuse and neglect to compile documentation for court reports.

Education

Bachelor in Sociology And Social Anthropology -

Arbaminche University
Arbaminche, Ethiopia
07.2013

Skills

  • Pre-Flight Briefings
  • Public Interaction
  • Federal Guidelines
  • Equipment Safety
  • Flight Management
  • Building Customer Trust and Loyalty
  • Family Case Management
  • Individual and Group Counseling
  • Risk Assessment
  • Crisis Intervention
  • Brand Promotion
  • Safety Regulation Compliance
  • Customer Experience

Timeline

Senior Cabin Crew Member

Ethiopian Airlines
02.2017 - 07.2022

Social Worker

Youth and Children Empowerment Association
03.2015 - 02.2016

Bachelor in Sociology And Social Anthropology -

Arbaminche University

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Roza Seid