BRENDA TAKU TATAW

Cabin Crew Member

Ethiopian Airlines

Addis Ababa, Ethiopia

06.2023 - 03.2025

Verified that all doors were secured before take off and landing.
Communicated effectively with customers using English language skills.
Encouraged passengers to stow large suitcases below-deck when flights allowed, and assisted with correct storage of belongings in overhead bins and under seats.
Helped guests locate seats and stow luggage in appropriate locations.
Executed menu and drink orders to meet preferences of passengers.
Provided first aid assistance to passengers when necessary.
Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services.
Offered answers to passengers' questions and resolved issues that arose during flights.
Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
Enforced airline regulations concerning smoking on board planes.
Collected passenger trash during and after flights.
Helped passengers feel comfortable by providing requested items and answering questions.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Maintained a professional appearance at all times while interacting with customers.
Responded promptly to customer complaints or requests for service during flights.
Instructed passengers on safety and emergency procedures and answered questions related to flight.
Prepared for takeoff and landing sitting in correct brace position on jumpseat.