Royl Murga

Grocery Associate

• Exceeded fulfillment targets with 181 units/hour, demonstrating speed and accuracy
• Maintained visual merchandising and inventory standards to ensure a well-run floor

Training Ambassador

• Led onboarding and mentorship for 10–20 new associates, fostering strong team performance
• Reinforced policy compliance and executed hands-on skill verification
• Coached team members toward department goals and expectations

Problem Solver

• Analyzed and resolved workflow and inventory discrepancies to minimize downtime
• Collaborated cross-functionally to enhance operational efficiency and service levels
• Oversaw outbound pickers to ensure accurate and efficient order fulfillment

Dock Associate

• Directed freight intake and optimized backroom processes for efficiency and organization
• Led a full-scale back-of-house reorganization project

Customer Service

• Resolved escalated customer concerns quickly and professionally
• Encouraging bounce back coupons to improve conversion metric

• Maintained store presentation and stock levels during high-traffic summer seasons
• Delivered product education and promoted seasonal features through in-store demos
• Built lasting customer relationships through friendly and knowledgeable service