ROYCE WALKER
Bargain Basecamp
Shasta
23
years of professional experience
Proven leader in service management, notably achieving record shop revenue at Bass Pro Shops. Expert in productivity monitoring and fostering a positive workplace culture. Demonstrates exceptional technical troubleshooting and after-sales support, ensuring customer satisfaction and safety standards. Skilled in driving team achievements while maintaining a goal-oriented approach.
Work History
Owner operator
3 Months- Owner operator of Bargain Basecamp, a discount store in Mount Shasta, CA.
- Manages business operations.
- Oversaw merchandising standards to maintain organized, shoppable displays and clear product presentation.
- Coordinated inventory control, including receiving, stocking, and replenishment to reduce shortages.
- Monitored sales activity and adjusted priorities based on demand, seasonality, and store needs.
Service Advisor
1 Year 3 Months- Answered customer questions, prepared service quotes, and processed checkouts upon vehicle completion.
- Collaborated with parts department and technicians to ensure timely vehicle completion for customers.
- Coordinated with management to verify warranty coverage and compliance with warranty standards.
Service Manager
10 Months- Steered department results, reaching record fourth-quarter shop revenue highs of $1M in service that had not been delivered in Manteca Store history
- manages boat service area associates with daily direction and oversees inventory control, service warranty, rigging, boat delivery, boat detail, and parts activities.
- Provided daily supervision and direction to service department associates.
- Schedules and assigns service rigging and warranty work orders, ensuring timely completion to shop and customer satisfaction.
- Supports associate productivity through daily follow-up and guidance. Helps technicians earn productivity bonuses for the last two months.
- Ensured strong commitment to world-class customer service, contributing to a pleasant and productive shopping experience for all customers.
Service Manager
2 Years 5 Months- Managed shop performance metrics to ensure efficiency and productivity. of the mechanics, progress reports, warranty issues, ran dispatch, and worked hand-in-hand with technicians for daily production.
- I dealt with used car repairs and worked with the sales department to get cars through smog and used car inspections.
- Ensuring that the forklift, car lifts, and all shop equipment are in safe working order.
- Dealt with used car repairs and worked with the sales department to get cars through smog and used car inspections.
Utility Forester
2 Years 10 Months- Patrolled transmission power lines, inspected, and evaluated trees and brush along utility lines under PG&E contract.
- Submitted detailed inspection results to clients with actionable recommendations.
- Coordinated tree work among PG&E, tree crews, and customers to ensure compliance with vegetation management standards.
- All in compliance with federal vegetation guidance, compliance, and maintenance scope in the Stockton Division, Angels Camp office.
Service Manager
2 Years- Oversaw shop performance of mechanics, managed progress reports, resolved warranty issues, coordinated dispatch, and collaborated with technicians for daily production.
- Ensuring that the forklift, car lifts, and all shop equipment are in safe working order.
- I followed KPA and OSHA standards in the workplace for the safety of the workers and the public.
- Handled used car repairs and collaborated with sales department to ensure cars passed smog and used car inspections.
Service Advisor
2 Years- Answered customer inquiries, prepared service quotes, and facilitated vehicle check-out upon completion.
- Collaborated with parts department and technicians to ensure timely completion of customer vehicles.
- Collaborated with management to confirm customer car warranty coverage.
Utility Forester
3 Years 1 Month- Patrolled PG&E power lines to identify and mitigate tree hazards, ensuring reliability of electrical service.
- Inspected entire assigned line area independently, maintaining thorough oversight of potential vegetation issues.
- Engaged with customers to gather feedback and address inquiries., property owner information, and preferences were communicated and entered into the hand-held computer accurately.
- Recorded tree species, locations, and property owner details in handheld device, ensuring accurate data management for private and government lands.
Service Advisor
10 Years 7 Months- Managed front-desk customer interactions by addressing inquiries, preparing service quotes, and checking customers out when car work finished.
- Advised customers on recommended maintenance, repairs, and vehicle concerns.
- Coordinated with technicians to prioritize work and resolve service issues.
- Explained estimates, timelines, and warranty coverage to customers.
- Scheduled service appointments and managed workflow to support daily operations.
Education
High School Diploma
Skills
Sales support
After-sales support
Customer support
Upselling
Troubleshooting skills
Staff supervision
Staff recruitment
Staff motivation
Team management
Team scheduling
Task delegation
Project management
Productivity monitoring
Record keeping
Reporting procedures
MS Office
Appointment coordination
Multitasking and organization
Verbal and written communication
Regulatory compliance
Timeline
Owner operator
Bargain Basecamp
08.2026 - CurrentRead More
Service Advisor
Merced Chevrolet
05.2025 - 08.2026Read More
Service Manager
Bass Pro Shops
07.2024 - 05.2025Read More
Service Manager
Razzari Dodge Jeep Ram
02.2022 - 07.2024Read More
Utility Forester
ACRT Consulting
04.2019 - 02.2022Read More
Service Manager
Sonora Dodge Jeep Ram
10.2017 - 10.2019Read More
Service Advisor
Sonora Ford
10.2015 - 10.2017Read More
Utility Forester
ACRT Consulting
09.2014 - 10.2017Read More
Service Advisor
Subaru
02.2004 - 09.2014Read More
Seymour Independent
High School Diploma
Read More