Roxie Rösner

• Managed a 15 table section consisting of both pool and dining tables.

• Served large corporate parties of up to 100 guests solo, and assisted in parties up to 300.

• Monitored house rules, maintained a safe and energetic atmosphere during peak weekend rushes, and proactively resolved customer issues regarding table wait times and billings.

• Managed bookings and billings for pool tables, ensuring accurate tracking and cashing out of hourly tables.

• Special event and party serving of 100+ guests.
• Managed reservations and organized floor plan to optimize guest flow.
• Guided guests through menu items and pairings to give an authentic Dutch cuisine experience.
• Developed strong knowledge of menu items and allergy indicators to enhance dining experience.
• Provided both brunch and dinner service.
• Acquired foundational knowledge of beers, wine, and drink preparation techniques.

• Provided fast-paced beverage service in a multi-level Victorian style pub.
• Oversaw busy outdoor patio service during peak hours.
• Provided fast paced beverage service in a multi level Victorian style pub.

• Supported content creators and businesses in achieving online growth through targeted strategies.
• Analyzed platform metrics and engagement analytics to optimize posting times and conversion rate.
• Formulated and executed weekly posting schedules which resulted in a 37% increase in return engagement.
• Executed promotional campaigns that significantly boosted subscriber count.
• Oversaw full subscriber lifecycle, enhancing engagement strategies to optimize user lifetime value.

• Dining room, patio, and cocktail server
• Recognized for top sales performance.
• Maintained knowledge of over 40 menu items
• Trained new servers.
• Shift leader.
• Facilitated guest enrollment in rewards programs, increasing customer loyalty.
• Hosted game and trivia nights.

• Handled room bookings, reservations, and inquiries.
• Checked guests in and out.
• Ensured accurate verification of client identities for security.
• Processed payments and security deposits.
• Coordinated with housekeeping and maintenance to guarantee timely availability of clean rooms.

• Brunch and dinner server.
• Promoted to shift supervisor in 2019.
• Managed opening and closing procedures for the store, ensuring security and readiness for customers.
• Handled front of house schedule.
• Preparation of appetizers, salads, and sandwiches.
• Dishwashing and sterilization of dishware.

• Successfully handled cash and card transactions.
• Operated the cash register.
• Carefully crafted custom drinks.
• Memorized orders of regulars to optimize guest experience.
• Maintained organized workspace to ensure efficient operations.