ROXANNE DRYDING
Urban Designer
MISSISSAUGA,ON
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Take initiative and present leadership qualities. Able to work well in diverse / multicultural settings. Work independently and within a team with minimal supervision. Highly motivated and willingness to work hard. Adaptability to changing roles. Conflict resolution / crises intervention. Event Coordinator & Interior Design.
Overview
10
10
years of professional experience
Work History
Freight Solutions Specialist
FEDEX CANADA
10.2016 - 5 2024
- Provide specialized services for Air Freight, Truck Freight & 023 Airport to Airport shipments consisting of pick-ups, tracking, billing resolution, account maintenance, cross-border shipping documents, rate quotes and general inquiries
- Offer competitive pricing to secure leads for incremental business practices
Centralized Trace Representative
FEDEX CANADA
10.2015 - 10.2016
- Case management on shipment failures for Express domestic and international packages including root cause analysis; Customs delays, late arrivals, lost or damaged goods
Key Account Specialist
FEDEX CANADA
05.2011 - 09.2015
- Managed top-tier clients providing high level of service to resolve simple and complex inquiries such as tracking, rating, billing inquiries, new accounts
- Conducted regular account planning sessions with sales teams to prioritize opportunities and align on strategies for achieving revenue targets.
- Building and sustaining a loyal relationship for a positive customer experience
Manager Assist Group
FEDEX CANADA
09.2008 - 05.2011
- Managed escalated customer calls/e-mails needing immediate attention utilizing resources to ensure all necessary action has been taken all while providing high level of service
- Managed Sales Executive inquiries with reports for high revenue customers requiring root cause analysis on shipments experiencing service failures, lengthy billing issues, issuing customer failure letters
Customer Service Representative
FEDEX CANADA
10.2006 - 08.2007
- Inbound customer inquiry calls for various shipping products; tracking, rating, new accounts, invoicing inquiries, providing general shipping info
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
GTS Admin / HQ Receptionist
FEDEX CANADA
10.2006 - 08.2007
- Prepared monthly / quarterly reports for Global Trade Services
- Maintain customer databases for Managing Director on customs related entries
- Prepare Minutes for Executive meetings
- Managed inbound calls; Greeted clients; General office duties
- Member of Social Committee organizing special events
Education
Graduate Certificate - Urban Design
SHERIDAN COLLEGE HMC CAMPUS
Mississauga, ON 05.2024 - Current
Diploma - Correctional Worker Program
CENTENNIAL COLLEGE
Scarborough, ON04.2006
Skills
Proficiency in MS Word, Excel, PowerPoint, Outlook
Designexperience
- Assist in design projects with hands on experience for home renovations including kitchens, bathrooms and living spaces (painting, organizing spaces, layouts, design methods, purchasing of material and budgeting projects)
- Design Staging for indoor and outdoor spaces including Real Estate professional photo shoots
- Utilize recyclable materials such as scrap wood or refurbishing furniture for environmental practices and design methods
Languages
English
Full Professional
Interests
Interior Design, Cleaning, Organizing, Event Planning, Activities in the great outdoors
Work Preference
Work Type
Full TimeContract WorkWork Location
HybridOn-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit Sharing4-day work weekQuote
We have one life to live, so make it count.
Friend
Software
MS Office
Photoshop
InDesign
Lumion
Sketchup
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Graduate Certificate - Urban Design
SHERIDAN COLLEGE HMC CAMPUS
05.2024 - Current
Freight Solutions Specialist
FEDEX CANADA
10.2016 - 5 2024
Centralized Trace Representative
FEDEX CANADA
10.2015 - 10.2016
Key Account Specialist
FEDEX CANADA
05.2011 - 09.2015
Manager Assist Group
FEDEX CANADA
09.2008 - 05.2011
Customer Service Representative
FEDEX CANADA
10.2006 - 08.2007
GTS Admin / HQ Receptionist
FEDEX CANADA
10.2006 - 08.2007
Diploma - Correctional Worker Program
CENTENNIAL COLLEGE
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