Fabiha Ahmed
Brampton,ON
Summary
Technology-driven professional with 9+ years of experience in business systems, digital projects, and cross-functional coordination within the automotive finance and banking sectors. Proven track record in leading projects from concept to delivery, with strengths in stakeholder management, problem-solving, and business analysis. Recognized for delivering impactful solutions—and committed to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Business Solutions Specialist
Mercedes-Benz Financial Services Canada Corporation
Mississauga, Canada
12.2017 - 02.2023
- Led digital transformation projects using Agile and hybrid methodologies to enhance operations for employees, dealers, and customers.
- Gathered and documented business requirements and user stories in collaboration with cross-border stakeholders.
- Supported Agile ceremonies and partnered with IT teams to deliver scalable technical solutions.
- Contributed to project scoping, risk assessment, and stakeholder alignment.
- Assisted QA teams with test case development, UAT, defect tracking, and validation.
- Delivered project updates through reports, dashboards, and stakeholder communications.
- Facilitated workshops, end-user training, and documentation hand-offs.
- Provided post-launch support and incident management across multiple locations in North America.
Digital Project Analyst
Mercedes-Benz Financial Services Canada Corporation
Mississauga, Canada
06.2016 - 11.2017
- Liaised with (and often acted as) Product Owner and coordinated Agile and Waterfall projects to digitize manual processes and improve business workflows.
- Identified process gaps and collaborated with business and IT teams to design, test and implement technology solutions.
- Prepared business documentation (BRDs, user guides, process flows).
- Supported end-to-end project, delivery with a focus on stakeholder engagement and operational efficiency.
Point of Sale & Consumer Web Systems Analyst
Mercedes-Benz Financial Services Canada Corporation
Mississauga, Canada
02.2014 - 06.2016
- Provided bilingual support for dealer and customer-facing POS systems via ticketing, phone, and email.
- Conducted requirements analysis and documented system needs with business and IT teams.
- Supported SDLC activities, including test case development, UAT coordination, and release validation.
- Created and maintained SOPs, user documentation, forms, and business process maps.
- Escalated critical system issues and collaborated on resolution planning with project teams.
Bilingual Credit Assistant / Funding Officer
TD Financing Services
Toronto, Canada
07.2013 - 02.2014
- Investigated the actual income and affordability of TD's potential customers
- Provided excellent customer service in English and French and communicated file status updates, follow-ups and technical assistance via phone, email in a timely manner, meeting the SLA’s
- Worked closely with Credit Analysts and third-party dealers to ensure the timely and efficient credit check and funding of each loan.
ITM Help Desk Analyst
Toronto Metropolitan University
Toronto, Canada
09.2012 - 07.2013
- Provided front-line technical and infrastructure help desk support to over 500 students, faculty and staff members at Ted Rogers School of Management via phone, email or in-person
- Diagnosed and resolved technical (hardware, software, application or operational) issues, involving laptop repairs and troubleshooting
- Tracked the incidents and tickets and responded to student requests to ensure a timely resolution.
IT Consultant (Capstone Project)
J.D. Barnes Ltd
Toronto, Canada
09.2012 - 04.2013
- Analyzed current information systems within the firm using different frameworks and information gathering methods.
- Developed a series of recommendations based on the analysis which improves the current processes of the firm and generated RFI for external vendors for business proposal.
- Assessed vendor proposals to determine the most cost-effective technique to implement the solution and created an implementation plan.
Education
Certificate - Proficiency in French
Toronto Metropolitan University
Toronto, ON06-2024
Bachelor of Commerce - Business Technology Management
Toronto Metropolitan University
Toronto, ON06.2013
Skills
- Windows, Android, iOS
- MS Office (Word, Excel, Outlook, PowerPoint, Visio)
- SharePoint
- Jira, HP ALM
- SQL (basic)
- ServiceNow, CISM
- Multilingual (English, French, Urdu)
- Written & verbal communication
- Project management
- Agile methodologies
- User acceptance testing
- Work independently and collaboratively
- Stakeholder engagement
- Problem-solving
- Requirements gathering
- Agile development
- Self-motivated
- Attention to detail
- Time management
- Organizational
- Troubleshooting
- Multitasking
- Teamwork
- Systems analysis
Awards and Recognitions
- 03/01/24, 3rd position in French to English marketing content translation, 18th Jeux de la Traduction/Translation Games, Québec, Canada
- 09/01/19, Monetary Award (for successful completion of Digital Contracting Project and its implementation in 59 dealerships across Canada), MBFS, Mississauga, Canada
- 12/01/18, Nominee of President’s Award (Team – Americas Region), MBFS, Mississauga, Canada
- 02/01/18, Recipient of President's Award (Team - Americas Region), MBFS, Mississauga, Canada
- 12/01/16, Monetary Award (for successful completion of a 2-month Feasibility Study on a new product in Irvine, CA to analyze its potential in the CAD market), MBFS, Mississauga, Canada
- 02/01/16, “MyTruckApp” (Selected & funded under Top 10 Global MyIdeas), MBFS, Mississauga, Canada
- 01/01/14, TD Spark Awards, TD Financing Services, Toronto, Canada
- 09/01/13, TD Spark Awards, TD Financing Services, Toronto, Canada
- 06/01/09, French Achievement Certificate, Marc Garneau Collegiate Institute, Toronto, Canada
Timeline
Business Solutions Specialist
Mercedes-Benz Financial Services Canada Corporation
12.2017 - 02.2023
Digital Project Analyst
Mercedes-Benz Financial Services Canada Corporation
06.2016 - 11.2017
Point of Sale & Consumer Web Systems Analyst
Mercedes-Benz Financial Services Canada Corporation
02.2014 - 06.2016
Bilingual Credit Assistant / Funding Officer
TD Financing Services
07.2013 - 02.2014
ITM Help Desk Analyst
Toronto Metropolitan University
09.2012 - 07.2013
IT Consultant (Capstone Project)
J.D. Barnes Ltd
09.2012 - 04.2013
Certificate - Proficiency in French
Toronto Metropolitan University
Bachelor of Commerce - Business Technology Management
Toronto Metropolitan University