ROXANNE CHARBONNEAU

• Caught and prevented payroll errors, including duplicate payments, before they were processed.

• Processed biweekly payroll for all employees with accuracy and strict confidentiality.

• Maintained sensitive employee files, updated profiles, and ensured data integrity.

• Administered pension and employee insurance benefits.

• Prepared Records of Employment and other official payroll documentation.

• Used Sage payroll software for data management

• Handled guest interactions daily, including check-ins, check-outs, and reservation inquiries by phone, email, and in person.

• Managed room reservations and guest registration using the Hotello computerized reservation system.

• Processed payments by cash, cheque, and credit card; prepared, completed, and filed room and restaurant invoices, quotations, purchase orders, and billing documents.

• Balanced restaurant cash and produced daily end-of-day reports.

• Responded to in-room guest needs outside standard hours, including food delivery and equipment troubleshooting, to resolve issues and support guest satisfaction.

• Organized and led recreational and social activities for community members of all ages.
• Developed monthly event calendars and activity schedules.
• Managed inventory, supplies, and purchasing while working within budget guidelines.
• Prepared reports and administrative documents to monitor program activities and effectiveness.
• Served as a liaison with local and regional recreation organizations.
• Strengthened communication, collaboration, coordination, and community-engagement skills.

• Served as the sole educator responsible for a group of 3-year-old children, independently managing daily programming, supervision, routines, and individualized support.

• Designed and implemented a developmental program supporting emotional, social, language, motor, and cognitive development.

• Created a safe, inclusive, and stimulating learning environment adapted to children’s developmental levels and individual needs.

• Built trusting relationships with each child to support emotional security, participation, communication, and engagement.

• Observed children’s behaviour, development, and interactions to identify strengths, needs, and possible developmental concerns.

• Used positive reinforcement, clear routines, redirection, and calm communication to encourage cooperation and support positive behaviour.

• Adapted activities and approaches for children with diverse learning needs, including developmental delays.

• Communicated with parents and relevant specialists when appropriate to support continuity of care and development.

• Served as the sole educator responsible for a group of 3-year-old children, independently managing daily programming, supervision, routines, and individualized support.

• Designed and implemented a developmental program supporting emotional, social, language, motor, and cognitive development.

• Created a safe, inclusive, and stimulating learning environment adapted to children’s developmental levels and individual needs.

• Built trusting relationships with each child to support emotional security, participation, communication, and engagement.

• Observed children’s behaviour, development, and interactions to identify strengths, needs, and possible developmental concerns.

• Used positive reinforcement, clear routines, redirection, and calm communication to encourage cooperation and support positive behaviour.

• Adapted activities and approaches for children with diverse learning needs, including developmental delays.

• Communicated with parents and relevant specialists when appropriate to support continuity of care and development.

Completed One Year of a Three-Year Program

Diploma of College Studies (DEC) – Requirements

Diploma Obtained