Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Roxanna Ameli

North Bay,ON

Summary

Results-focused Supervisor with a proven track record of leading talented sales personnel. Skilled at engaging with staff to discuss sales performance, maintain accountability, and acknowledge excellent performance. Committed to upholding service standards by supporting staff in handling service issues and customer communications.

Overview

12
12
years of professional experience

Work History

Administrative Manager

Canine Proficiency Center
10.2022 - Current
  • Streamlined office operations by implementing digital filing systems, improving document retrieval efficiency.
  • Coordinated interdepartmental communication to enhance project workflow and reduce response times.
  • Developed training materials for new staff, fostering knowledge retention and process adherence.
  • Analyzed administrative processes to identify inefficiencies, recommending actionable solutions for improvement.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.

Ski Racing Coach

Elite Alpine Ski Cross
12.2020 - Current
  • Enhanced efficiency and productivity by swiftly mastering new skills.
  • Performed routine responsibilities with consistent accuracy.
  • Exhibited respect, friendliness, and readiness to assist as required.
  • Adapted to varied work schedules including nights, weekends, and holidays.
  • Directed athletic groups ranging from 5 to 15 members.

Front of House Manager

Montana's BBQ & Bar
09.2020 - Current
  • Oversaw daily FOH operations to enhance quality and standards.
  • Executed cash handling tasks and ensured security of nightly bank deposits.
  • Resolved guest issues promptly to ensure satisfaction.
  • Maintained adherence to corporate guidelines, food safety regulations, and safe work practices.
  • Managed inventory for liquor and beer efficiently.
  • Managed over 30 employees, answered about 50 calls daily as well as increased sales by 5%.

Supervisor and Server

Susur Lee
07.2018 - 07.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives and communication goals.
  • Set overall vision and provided team leadership.
  • Handled more than 300 customers over lunch rush at Kid Lee

Ski Coach

Caledon Ski Club
01.2014 - 04.2019
  • Began coaching career in 2014 after completing ski racing career; U10, U12, U14
  • Women in Coaching Initiative - Nor-Ams 2020
  • Advanced to role of Lead Coach.
  • NCCP, CSC Level 2
  • Encouraged effective stretching and warm-up routines to minimize sports injuries.
  • Acquired new skills rapidly and integrated them into daily tasks.

Server

The Glen Tavern
11.2017 - 05.2018
  • Fine dining restaurant waitressing
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Server

Garibaldi Lift Company
05.2016 - 04.2017
  • Work well with others and especially work well with others in busy times with high stress
  • Amazing Customer Service
  • Large volume and high stress work environment, Organizational skills
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • .

Barista

Starbucks
09.2015 - 03.2016
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Helped over 100 customers daily.

Counsellor

Camp Timberlane
04.2015 - 09.2015
  • Worked with children of varying age, interest, skill and developmental levels.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • In charge of 16 children.

Education

No Degree - Political Science

McMaster University
Hamilton, ON

Bachelor of Arts - Social Service Worker

Nipissing University
North Bay, ON

High School Diploma -

Christ The King Catholic Secondary
Georgetown, ON
06.2014

Skills

  • Priority Management
  • Player Engagement
  • Employee Coaching and Motivation
  • Scheduling and Coordinating
  • Resolving Complaints
  • Motivating Performers
  • Office administration
  • Organization and multitasking
  • Staff management
  • Office management
  • Customer service management
  • Administrative support
  • Scheduling and calendar management
  • Organizational leadership
  • Team collaboration
  • Scheduling
  • Hiring and training
  • Bookkeeping
  • Data management

Additional Information

  • ACHIEVEMENTS , Completed Canadian Ski Coaches Federation Level 1&2 Smart Serve Ontario.

References

Available upon request.

Timeline

Administrative Manager

Canine Proficiency Center
10.2022 - Current

Ski Racing Coach

Elite Alpine Ski Cross
12.2020 - Current

Front of House Manager

Montana's BBQ & Bar
09.2020 - Current

Supervisor and Server

Susur Lee
07.2018 - 07.2019

Server

The Glen Tavern
11.2017 - 05.2018

Server

Garibaldi Lift Company
05.2016 - 04.2017

Barista

Starbucks
09.2015 - 03.2016

Counsellor

Camp Timberlane
04.2015 - 09.2015

Ski Coach

Caledon Ski Club
01.2014 - 04.2019

No Degree - Political Science

McMaster University

Bachelor of Arts - Social Service Worker

Nipissing University

High School Diploma -

Christ The King Catholic Secondary

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Roxanna Ameli