PARNEET KAUR
Edmonton
Summary
A diligent Northern Alberta Institute of Technology graduate student and enthusiastic Operation Officer at BLS International Services. Excellence in the applicant/customer satisfaction. Adequate inventory handling skills with maximum productivity by enabling customer-focused efforts and initiatives. Remarkable ability to build relations with customers and employees by resolving queries and implementing new policies, procedures, and initiatives designed to increase progress rate with efficiency and accuracy.
Overview
5
5
years of professional experience
Work History
Operations/Administrative Officer
BLS International Service Canada Inc
08.2022 - Current
- Provide administrative support to the team and ensure that administrative matters are organized and handled professionally
- Maintain compliance with the standard operating procedures and manuals without deviation in the process
- Ensure that the given tasks get completed within the mandated Turn Around Time
- Coordinate with an accountant for daily tally, data entry, and cash and bank-related transactions
- Coordinating with the work of staff engaged with scanning and uploading of documents & applications related to Indian Visa / Passport applications
- Record & maintain application data
- Ensure essential information into a database with zero errors
- Application processing (non-judgmental) per document checklist issued by the office of the Consulate Government of India/ High Commission of India, Canada
- Data handling- Call applicants regarding the update status, and send them voicemails and emails
- Answering phone calls and emails daily regarding the procedures of the VISA forms and documentation
- Organize and Schedule document dispatching with 3rd party logistics
- Perform and complete other administrative duties as assigned by the manager from time to time
- Perform operations in Microsoft Excel (spreadsheets, formulas, charts) & MS Word
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Volunteered to help with special projects of varying degrees of complexity.
Customer Service Associate
Walmart
05.2020 - Current
- Maintain customer satisfaction with forward-thinking strategies that address customer needs and resolve concerns
- Answer customer telephone calls promptly to avoid on-hold wait times
- Offer advice and assistance to customers, paying attention to their needs or willingness
- Convince customers to have Walmart-Mastercard
- Respond to customer requests for products, services, and other information
- Provide direct customer support to vendors and customers
- Collect customer feedback and make process changes to exceed customer satisfaction goals
- Respond proactively and positively to rapid change
- Educate customers about billing, payment processing, and support policies and procedures
- Process item returns and exchanges
- Deal with Western Union money transfers
- Part-time flex
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Produce Clerk
Freshco
02.2022 - 07.2022
- Ordering stocks as per the requirements of the store and Management
- Handle inventory by checking the daily routine sale and claims
- Do Pricing on items per the market needs and compare to the competitors
- Make all the weekly reports of claims and shrinkage to report to the manager
- Give excellent Customer service by making the best customer satisfaction efforts
- Coordinated with other departments in cross-merchandising efforts, increasing overall store sales.
- Maintained high levels of cleanliness and organization within the department, adhering to strict health and safety guidelines.
- Assisted customers in locating specific items, offering suggestions for complementary products based on their preferences.
- Organized weekly team meetings to discuss progress towards goals, address any issues or concerns, and celebrate successes.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Safely and securely loaded items to prevent damage during transport.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Supervised and trained new staff in performing census.
- Maintained store assets with effective loss prevention strategies.
Education
DIPLOMA - Business ADMINISTRATION - MANAGEMENT
NAIT
Edmonton, ABSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff discipline
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Process improvement
- Project management
- Relationship building
- Process monitoring and improvement
- Priority management
- Conflict resolution
- Verbal and written communication
- Payroll processing
- Quality control
- Documentation and reporting
- Risk management
- Staff education
- Teamwork and collaboration
- Multitasking Abilities
- Time management
- Adaptability and flexibility
- Organizational skills
- Professionalism
- Adaptability
- Self motivation
- Reliability
Languages
English
Full Professional
Timeline
Operations/Administrative Officer
BLS International Service Canada Inc
08.2022 - Current
Produce Clerk
Freshco
02.2022 - 07.2022
Customer Service Associate
Walmart
05.2020 - Current
DIPLOMA - Business ADMINISTRATION - MANAGEMENT
NAIT
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