Roxann Wheelock
Stockton
Summary
An Associate Government Program Analyst with experience as process designer and author writing procedures, creating process flow charts, articles, guides and analyzing State Disability Insurance (SDI) benefit programs administrative content in direct support of the Knowledge Management System (KMS). Eager to support Disability Insurance Branch in building an impeccable KMS by taking advantage of my professional skills, work experience and extensive knowledge of SDI benefit programs.
Overview
9
9
years of professional experience
Work History
Associate Governmental Program Analyst
Disability Insurance Branch - Knowledge Management
Sacramento
10.2022 - Current
- Led complex quality evaluations and procedural enhancements for eligibility determination workflows.
- Ensured processes aligned with current policy and complied with relevant laws and regulations.
- Custodian of procedural articles for Disability Insurance Branch, maintaining comprehensive documentation.
- Monitored manuals to ensure alignment with laws, regulations, and policies.
- Oversaw development of claim processing operations for Paid Family Leave, Disability Insurance, and Nonindustrial Disability benefit programs.
- Directed creation of notices and memoranda to communicate process and policy changes effectively.
- Served as subject matter expert in Information Technology projects, recommending solutions to support business policies.
- Collaborated across departments to address stakeholder concerns and enhance the organizational Knowledge Management System.
- Contact Manager: Megan Johnston Phone: 909.393.0364
Associate Government Program Analyst
Disability Insurance Branch - Procedures Forms and Manuals Unit
04.2019 - 09.2022
- Collaborated in mapping procedures to create guides to assist new hires to complete job tasks.
- Collaborated in the creating and updating article content to accurately reflect current processes.
- Designed and maintain the Knowledge Management System (KMS) Homepage with the latest article and guide developments.
- Created and maintain the KMS tracking system for completion of prior manual content conversion into the KMS.
- Created KMS Notifications in email format necessary to communicate the latest implementation of changes in the KMS.
- Revise and create business forms necessary to administer SDI benefits.
- Contact: Manager: Anna Gregory Phone: 559.313.9425
Associate Government Program Analyst
Disability Insurance Branch - Business System Modernization (BSM) Project
08.2018 - 03.2019
- Participating in and completing a broad range of analytical tasks relating to all phases of the BSM project's planning, design, development, testing, training and implementation.
- Independently develops, interprets and analyzes SDI program business processes, evaluates changes needed to accommodate the BSM and recommends effective solutions.
- Participates in focus groups with BSM stakeholders to refine business requirements for the BSM system.
- Contact: Manager: Anna Gregory Phone: 559.313.9425
Disability Insurance Program Manager
Disability Insurance Branch - Field Operations Division
01.2017 - 07.2018
- Ensures unit staff is processing disability claims timely, accurately and in compliance with laws, policies, and procedures governing the Disability Insurance Program.
- Develops and maintains a versatile well trained staff to ensure timely, efficient processing of the workload by providing continuous training, probationary reports, and individual development plans.
- Act as Office Manager in Office, overseeing staff during overtime and opening and closing the office during business hours.
- Contact: Manager: Chinyere Okugo Phone: 916.227.1555
Education
Associate Science Degree - Computer Science
Modesto Junior College
12.1998
Skills
- Collaboration / Teamwork
- Critical Thinking
- Detail Oriented
- Effective Communication
- Flexibility
- Self-starter
- Time Management
- Adobe
- MS Office
- MS SharePoint
- MS Teams
- MS Visio
- Salesforce
- KMS
- Zoom
Timeline
Associate Governmental Program Analyst
Disability Insurance Branch - Knowledge Management
10.2022 - Current
Associate Government Program Analyst
Disability Insurance Branch - Procedures Forms and Manuals Unit
04.2019 - 09.2022
Associate Government Program Analyst
Disability Insurance Branch - Business System Modernization (BSM) Project
08.2018 - 03.2019
Disability Insurance Program Manager
Disability Insurance Branch - Field Operations Division
01.2017 - 07.2018
Associate Science Degree - Computer Science
Modesto Junior College