Roxann Stevens
Waterloo,ON
Summary
Detail-oriented and reliable university student with experience in fast-paced food service environments. Known for delivering friendly customer service, maintaining high cleanliness standards, and supporting team efficiency during busy periods. Eager to contribute strong work ethic and positive energy to a customer-focused team.
Overview
4
4
years of professional experience
Work History
Full time barista/Gelato Server
Lolas gelato
05.2025 - 09.2025
- Prepared espresso beverages and served gelato in a high-volume, fast-paced environment while meeting quality standards.
- Delivered friendly, efficient customer service to enhance guest experience and foster loyalty.
- Accurately handled cash and processed orders using POS systems.
- Maintained strict food safety, sanitation, and cleanliness standards across the service area.
- Coordinated multiple customer orders simultaneously, ensuring organization and attention to detail during busy periods.
- Restocked ingredients and supplies to ensure smooth, uninterrupted service during peak hours.
- Collaborated with team members to keep lines moving quickly and support overall store efficiency.
- Addressed minor customer concerns professionally, contributing to a positive atmosphere and high satisfaction levels.
Lead Barista/Crew Member
Eataly
09.2023 - 08.2024
- Brewed high-quality espresso drinks and specialty beverages in fast-paced environment, consistently meeting company standards.
- Managed high-volume orders efficiently, ensuring accuracy and speed during peak periods with strong attention to detail.
- Provided friendly, personalized customer service by engaging with guests and recalling regular preferences to enhance experience.
- Maintained a clean, organized workstation and followed strict food safety and sanitation guidelines.
- Collaborated with team members to keep service running smoothly during busy rushes.
- Demonstrated strong multitasking, time management, and adaptability in a high-energy setting.
- Assisted with restocking supplies and ensuring the front-of-house area remained fully prepared for service.
Full time Casheir/Barista
Royal Ontario Museum
06.2022 - 09.2022
- Prepared and served a variety of hot and cold beverages in a high-volume environment.
- Delivered exceptional customer service to enhance guest experience.
- Executed sales transactions for food, drinks, and merchandise using POS systems, ensuring accuracy and efficiency.
- Assisted with opening and closing duties, including inventory checks and restocking.
- Coordinated with team members to maintain operations during peak periods, supporting timely service delivery.
Casheir
ToysRus
08.2021 - 06.2022
- Operated cash register accurately while handling cash, debit, and credit transactions, contributing to a smooth checkout process.
- Assisted customers with purchases and product inquiries, enhancing overall shopping experience.
- Balanced cash drawer at the end of shifts with 100% accuracy.
- Earned positive feedback from customers and supervisors for delivering friendly and professional service.
- Maintained cleanliness and organization of the checkout area.
Education
Bachelor of Science - Biology
Wilfrid Laurier University
Waterloo, ON06.2028
High School Diploma -
Richview Collegiate Institute
Toronto, ON06.2024
Skills
- Food Safety & Sanitation
- Cash handling
- Customer Service
- Time Management
- Attention to Detail
- Multitasking skills
- Teamwork & Collaboration
- Communication Skills
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Full time barista/Gelato Server
Lolas gelato
05.2025 - 09.2025
Lead Barista/Crew Member
Eataly
09.2023 - 08.2024
Full time Casheir/Barista
Royal Ontario Museum
06.2022 - 09.2022
Casheir
ToysRus
08.2021 - 06.2022
Bachelor of Science - Biology
Wilfrid Laurier University
High School Diploma -
Richview Collegiate Institute