Open To Work
Roxana G. Rodriguez
Port Elgin,ON
Work Preference
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations, over 9 years of experience in the medical assistant field.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Saugeen Shore Medical Building
Southampton, Ontario
03.2022 - Current
- Scheduled patient appointments and managed daily office calendar.
- Answered phone calls and addressed patient inquiries promptly.
- Collected and verified patient information for accurate records.
- Assisted medical staff with administrative tasks as needed.
- Managed medical supplies inventory and placed orders timely.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Ensured compliance with privacy regulations and patient confidentiality standards.
- Informed patients of financial responsibilities prior to rendering services.
Administration
Perseus Construction LTD
01.2019 - Current
- Managed clerical duties and responded to emails calmly during stressful situations to ensure smooth operations.
- Processed invoices and expenses in QuickBooks to ensure timely payments.
- Restocked supplies and placed purchase orders to ensure availability of essential materials.
Medical Receptionist
Duferin Rogers Family Medicine
07.2019 - 02.2022
- Greet and attend to patients in person and over the phone
- Managed incoming calls to address patient inquiries and resolve concerns.
- Delivered high-quality assistance to patients, enhancing their experience.
- Coordinated patient scheduling, check-in, check-out, and billing processes to streamline patient flow.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Provide administrative support to physicians and nurses
- Entering data to properly record patients' detailed status of health, updating patients of appointments, Updating immunization records,
- Improved office workflow by effectively managing high volume of incoming calls.
Medical Secretary
Panel Physician Toronto
09.2017 - 05.2019
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient appointments with physician, ensuring timely access to care; scanned and photocopied registration forms and laboratory reports for efficient record-keeping.
- Assisted office staff by managing administrative tasks to streamline operations and support daily functions.
- Prioritized quality care and fostered positive relationships with patients and staff to enhance communication and satisfaction.
Clinic Administrator
VIP Health Care Clinic
08.2018 - 09.2018
- Coordinated patient care services among staff, physicians, patients, and practice departments to ensure seamless service delivery.
- Performed patient assessments and contributed to interdisciplinary care plans, enhancing overall patient care.
- Assisted in billing and entered data to accurately update patient status and track missing materials.
Education
Administrator Diploma -
National Academy of Health And Business — Medical
01-2016
Diploma - Tourism/ Flight Services
Seneca College
01-2014
Skills
- Appointment Scheduling
- Client history intake
- Medical Recordkeeping
- Medical Charting
- Billing Coordination
- Current Medical Assistant Certification
- Administrative support
- Customer support
- Computer Proficiency
- Data Management
- Supply Coordination
- CPR Certified
Languages
Spanish
Native/ Bilingual
Timeline
Medical Receptionist
Saugeen Shore Medical Building
03.2022 - Current
Medical Receptionist
Duferin Rogers Family Medicine
07.2019 - 02.2022
Administration
Perseus Construction LTD
01.2019 - Current
Clinic Administrator
VIP Health Care Clinic
08.2018 - 09.2018
Medical Secretary
Panel Physician Toronto
09.2017 - 05.2019
Administrator Diploma -
National Academy of Health And Business — Medical
Diploma - Tourism/ Flight Services
Seneca College