Elvia Maritza Prieto
Spring Valley, California
Summary
Proven Medical Receptionist with a track record of enhancing patient satisfaction and streamlining front desk operations at Hassan Kafri's practice. Expert in EMR/EHR and adept at building strong patient relationships, demonstrated by significantly reducing wait times. Skilled in HIPAA compliance and medical billing, my collaborative approach and problem-solving skills have consistently improved office efficiency and patient care. Diligent font desk with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Hassan Kafri
07.2023 - Current
- Transcribed phone messages and relayed to appropriate personnel.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Answered phone calls and messages -physician medical facility, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed medical insurance claims and payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Conducted patient intake interviews, recording and documenting relevant information.
- Prepared and processed patient referrals and transfer requests.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office bookkeeping with insurance billing and patient payments.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with medical coding and billing tasks.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Improved office ambiance, selecting music and reading materials for waiting area.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Improved accuracy of patient data with meticulous record-keeping.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Facilitated patient education by distributing relevant health and wellness pamphlets.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Enhanced office efficiency by implementing new filing system for patient records.
- Managed patient appointments efficiently, reducing wait times significantly.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Optimized appointment scheduling to maximize doctor availability.
- Streamlined office communication by effectively coordinating between doctors and nurses.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Reduced administrative errors by consistently verifying insurance information.
- Supported positive patient experience by offering assistance with filling out health forms.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Enhanced team collaboration by organizing regular staff meetings to address office needs.
Sales Associate
Michael Kors
11.2016 - 06.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Recommended complementary purchases to customers, increasing revenue.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
- Collaborated with team members to achieve monthly sales targets.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Education
GED - GED
Chula Vista Adult School,
CHULA VISTA05.2015
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- Patient Registration
- Microsoft Office
- Workflow Optimization
- EMR / EHR
- Medical Records Management
- Medical Billing
- Electronic Medical Records
- Letter preparation
- Records Management
- Patient Relations
- Reminder calls
- Payment Collection
- Appointment management
- HIPAA Guidelines
- Insurance Verification
- Appointment Setting
- HIPAA Compliance
- Medical Charting
- Medical office administration
- Paperwork coordination
- Referral Verification
- Documentation
- Mail Management
- Outpatient Care
- Medical Office Procedures
- Records Maintenance
- Inpatient Care
- Medical billing and coding
- Insurance Claims
- Inventory Oversight
- Medical Transcription
- Account Management
- Pre-hospital Care
- Petty cash management
- Patient callbacks
- Point of sale system
- Understanding of medical laws
- Billing support
- Typing and filing
- Insurance verifications
- Co-payment collection
- Record processing
- Patient reception management
- Customer Service
- Problem-Solving
- Computer Proficiency
- Cash Handling
- Collaboration and Teamwork
- Time Management
- Critical Thinking
- Organization and Time Management
- Data Entry
- Administrative Support
- Adaptable and Flexible
- Documentation and Recordkeeping
- Payment Scheduling and Collection
- Patient Billing
- Calendar and Appointment Management
- Patient Referral
- Insurance Authorizations
- Relationship Building
- Office Management
- Clerical Support
- Data Management
- Medical Records Maintenance
- Office Coordination
- Patient Eligibility Requirements
- Scheduling Tests and Procedures
- Electronic Recordkeeping
- Flexible Schedule
- Inventory Management
- Patient Health Information Access
- Clinical Support
- Staff Leadership
- Medical Recordkeeping
- CPR Certified
- Medical Records Verification
- Invoice Processing
- Documentation Review
- Basic Life Support for Health Care Providers (BLS)
- Patient Database Maintenance
- Epic Systems
- EHR Software
- Preparing Treatment Rooms
- Maintaining Financial Records
- Database Administration
- Data Entry Software
- Claim Forms
- Payment Plan Options
Languages
Spanish
English
Timeline
Medical Receptionist
Hassan Kafri
07.2023 - Current
Sales Associate
Michael Kors
11.2016 - 06.2021
GED - GED
Chula Vista Adult School,
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