Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roxana Gutierrez

Sacramento

Summary

Enthusiastic Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.



Overview

6
6
years of professional experience

Work History

Sales Representative

Mercado Latino
09.2020 - 06.2024

I was in charge of all costumers service. I have to visit all clients every week to take orders and follow up with every person in charge to discuss about the company service. I was in charge of all clients credits , coordinate with warehouse person and drivers all deliveries , attend and fix to any customer complaint , I have to check all shelves and make sure their were clean and organized. I was in charge of keeping all customers accounts clean. Offer new products to all clients.


Administrative Assistant

Oracle Properties Inc
Sacramento, CA
01.2018 - 08.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.

Education

GED -

Guadalajara University
Jalisco , Mexico
07.2000

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Sales Representative

Mercado Latino
09.2020 - 06.2024

Administrative Assistant

Oracle Properties Inc
01.2018 - 08.2020

GED -

Guadalajara University
Roxana Gutierrez