Rowen Schmalz
Cambridge
Summary
Motivated and dependable individual seeking part-time employment, bringing strong customer service, leadership, and organizational skills while contributing to a positive and efficient workplace.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess
Blackshop Resturant & Winebar
11.2025 - Current
- Monitored reservation system for accuracy, adjusting seating plans as necessary.
- Greeting people warmly to ensure the diner has a good first interaction
- Conducted daily briefings with staff to communicate specials, events, and service expectations.
- Cross-trained so I can assist servers during busy rushes by running food to their tables and bussing finished tables.
- Have worked big events with the restaurant.
Keyholder
Bulk Barn
12.2022 - Current
- Carefully handle money, ensuring accuracy.
- Participated in thorough cleaning tasks in team environments.
- Stocked both bulk and packaged items.
- Trained new hires, guiding them through procedures for handling money, using the till, customer service skills, and cleaning duties.
- Assigned employees to specific duties.
- Authorized payments and merchandise returns.
- Oversaw store opening and closing procedures, including securing the premises and balancing tills.
- Handled escalated customer concerns with professionalism.
Crew Member
McDonald's
10.2021 - 05.2022
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Maintained knowledge of store menus to advertise promotions.
- Assembled orders with accuracy.
- Prepared food and drinks up to desired standards.
- Delivered a high standard of service during peak volume periods.
- Carefully handled money with accuracy, accepting payments and issuing change.
- Worked under pressure during rushes and presented good time management.
Education
High School Diploma -
Galt Collegiate Institute
Cambridge, ON06-2024
Skills
- Excellent Customer Service
- Time Management
- Organizational Skills
- Attention to Detail
- Problem Solving
- Multitasking Abilities
- Quick Learner
- Leadership in Group Settings
- Staff training
- Supervising
- Phone etiquette
- Food running
- Server support
- Reservation management
Certification
Smart Serve Certified
References
References available upon request.
Timeline
Hostess
Blackshop Resturant & Winebar
11.2025 - Current
Keyholder
Bulk Barn
12.2022 - Current
Crew Member
McDonald's
10.2021 - 05.2022
High School Diploma -
Galt Collegiate Institute