Rouen Magtibay
Surrey,British Columbia
Summary
Helpful IT Professional easily conveying technical information to diverse audiences. Skilled at both hardware and software troubleshooting in fast-paced environments.
Overview
10
10
years of professional experience
Work History
IT Systems Support
Dick's Lumber
09.2022 - Current
- First level support for Help Desk service using Zendesk & Freshdesk
- Managed user databases within ERP software (Infor Cloudsuite Distribution, BisTrack)
- Active Directory management
- Network drive mapping
- Managed VoIP systems using 3CX
- Developed and published solution articles
- Performed computer imaging and assembly
Warehouse Team Lead
Pepsico Foods Canada
09.2014 - 12.2021
- Established and maintained good relations with customers, vendors and transport companies
- Repaired equipment or troubleshot issues with staff and managers
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees
- Generated warehouse shipping documents, packing lists and invoices
- Checked orders and documentation for accuracy.
Education
Google IT Support Professional Certification -
Coursera
06.2022
Accounting - undefined
BCIT
09.2016
Technology Entry - undefined
BCIT
12.2014
Skills
- Verbal/Written Communication
- Component Replacement
- Employee Computer Support
- Software Patches
- Device Installation
- Computer Diagnostics
- Inventory Management
- System Maintenance
- System Configuration
- Application Installations
- Vendor Relations
Timeline
IT Systems Support
Dick's Lumber
09.2022 - Current
Warehouse Team Lead
Pepsico Foods Canada
09.2014 - 12.2021
Accounting - undefined
BCIT
Technology Entry - undefined
BCIT
Google IT Support Professional Certification -
Coursera
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