Summary
Overview
Work History
Education
Skills
Timeline
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Rouen Magtibay

Surrey,British Columbia

Summary

Helpful IT Professional easily conveying technical information to diverse audiences. Skilled at both hardware and software troubleshooting in fast-paced environments.

Overview

10
10
years of professional experience

Work History

IT Systems Support

Dick's Lumber
09.2022 - Current
  • First level support for Help Desk service using Zendesk & Freshdesk
  • Managed user databases within ERP software (Infor Cloudsuite Distribution, BisTrack)
  • Active Directory management
  • Network drive mapping
  • Managed VoIP systems using 3CX
  • Developed and published solution articles
  • Performed computer imaging and assembly


Warehouse Team Lead

Pepsico Foods Canada
09.2014 - 12.2021
  • Established and maintained good relations with customers, vendors and transport companies
  • Repaired equipment or troubleshot issues with staff and managers
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees
  • Generated warehouse shipping documents, packing lists and invoices
  • Checked orders and documentation for accuracy.

Education

Google IT Support Professional Certification -

Coursera
06.2022

Accounting - undefined

BCIT
09.2016

Technology Entry - undefined

BCIT
12.2014

Skills

  • Verbal/Written Communication
  • Component Replacement
  • Employee Computer Support
  • Software Patches
  • Device Installation
  • Computer Diagnostics
  • Inventory Management
  • System Maintenance
  • System Configuration
  • Application Installations
  • Vendor Relations

Timeline

IT Systems Support

Dick's Lumber
09.2022 - Current

Warehouse Team Lead

Pepsico Foods Canada
09.2014 - 12.2021

Accounting - undefined

BCIT

Technology Entry - undefined

BCIT

Google IT Support Professional Certification -

Coursera

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Rouen Magtibay