Rossely Rodriguez
Carmichael
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Lead Front Office Receptionist
Carolyn M. Young Fiduciary Services
08.2023 - Current
- strong organizational skills
- experience in administrative support
- appointment scheduling
- mail handling
- file indexing
- Provide Spanish-English translation for Spanish-speaking clients to ensure clear communication and quality service.
Assistant Manager
Gowireless/ Victra
10.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Waitress and Trainer
Serritella’s
09.2018 - 08.2020
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Education
Criminal Justice
College of The Siskiyous
Weed, CAHigh School Diploma -
Yreka High School
Yreka, CA05.2016
Skills
- Social Perceptiveness
- Customer Relations
- Supplier Audits
- Managing Multiple Priorities
Languages
Spanish
Native or Bilingual
Timeline
Lead Front Office Receptionist
Carolyn M. Young Fiduciary Services
08.2023 - Current
Assistant Manager
Gowireless/ Victra
10.2020 - Current
Waitress and Trainer
Serritella’s
09.2018 - 08.2020
Criminal Justice
College of The Siskiyous
High School Diploma -
Yreka High School