Heather Durand
San Clemente
Summary
Enjoyed the wonderful opportunity to stay home and raise my children the past 20 years. Looking forward to returning to the workforce! I have 8 years experience in medical front office management. I have volunteered in all my kids classrooms over the years.
Overview
8
8
years of professional experience
Work History
Front Office Receptionist
Michael J Watanable, MD Plastic Surgeon
01.1997 - 03.2003
- Greeted and verified information before directing guests to appropriate areas or answering questions.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained well-organized and efficient offices with stocked supplies to meet expected demands.
Medical Records Clerk
Orangeburg Medical Group
01.1995 - 05.1997
- Researched and resolved medical record discrepancies.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Responded to patient inquiries to provide information and details of medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Tracked and monitored requests for medical records release.
Education
Bachelor of Arts - Sociology
California State University - Fullerton
Fullerton, CA06.2001
Skills
- Social Perceptiveness
- Correspondence Management
- Document Control
- Business Communications
- File Management
- Telephone Skills
Timeline
Front Office Receptionist
Michael J Watanable, MD Plastic Surgeon
01.1997 - 03.2003
Medical Records Clerk
Orangeburg Medical Group
01.1995 - 05.1997
Bachelor of Arts - Sociology
California State University - Fullerton
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