Roshani Somaiya
Calgary,Canada
Summary
Organized administrative professional with over 13 years of experience in office management, event coordination, and client relations. Proven ability to manage multiple priorities and maintain accurate records in fast-paced environments. Recognized for effective communication and a calm demeanor under pressure, contributing to efficient team operations. Committed to enhancing systems and processes to support seamless administrative functions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Catering Office Manager & Events
Sunterra Quality Food Markets Inc.
Calgary, Canada
11.2023 - Current
- Lead a team of five catering administrators, coordinating day-to-day operations and supporting catering services across four locations.
- Manage scheduling, order tracking, and communication between teams to make sure every order is accurate and delivered on time.
- Prepare and submit RFP proposals for catering bids, including pricing, scope details, and documentation.
- Oversee large-scale event coordination for major functions such as the Calgary Stampede and Oktoberfest, from planning and staffing to on-site execution.
- Handle City permit applications for events, ensuring all compliance and timeline requirements are met.
- Support staff training and process improvements that make order handling and customer service more efficient.
- Maintain detailed records, service requests, and reports using digital management tools and Microsoft 365.
Marketing Assistant
CruisePlus Travel & Tours Ltd.
Nanaimo, Canada
03.2022 - 08.2023
- Supported marketing operations and administrative workflows for a national travel agency.
- Coordinated schedules, meetings, and document updates to keep campaigns and communications on track.
- Created and maintained internal training materials and process sheets to streamline communication between marketing and sales teams.
- Assisted with tracking budgets, promotions, and vendor communications.
- Helped improve the accuracy and timeliness of reports and updates shared with management.
Senior Cabin Attendant
Indigo (InterGlobe Aviation Ltd.)
08.2016 - 08.2021
- Led inflight operations for up to 700 passengers daily, ensuring safety, coordination, and service standards were consistently met.
- Trained and mentored new crew members on communication, procedures, and emergency response.
- Worked closely with airport staff, catering, and security teams to ensure smooth and timely flight operations.
- Earned multiple 'Wow Flight' recognitions and Employee of the Month for outstanding service and leadership.
Choreography & Event Marketing Manager
Freelance
09.2013 - 06.2016
- Planned and executed events including weddings, local festivals, and community functions.
- Managed schedules, logistics, and vendor coordination to ensure smooth execution.
- Built and maintained client relationships that led to repeat business and referrals.
- Oversaw budgeting, promotion, and on-site delivery for each event.
Education
Master of Business Administration -
Vancouver Island University
Nanaimo, BC01.2023
Master of Commerce -
University of Mumbai
Mumbai, India01.2020
Diploma in Aviation, Hospitality & Travel Management -
Frankfinn Institute
Mumbai, India01.2016
Bachelor of Commerce -
University of Mumbai
Mumbai, India01.2015
Skills
- Administrative & Office Support
- Scheduling and coordination
- Records and document management
- Process improvement and workflow organization
- Team leadership and staff training
- Event planning and logistics
- Internal and external communication
- Confidential information handling
- Microsoft 365
- QuickBooks
- Google Workspace
- Data tracking and report preparation
Certification
- Google Analytics 4 Certification
- Google Analytics Individual Qualification
References
References available upon request.
Timeline
Catering Office Manager & Events
Sunterra Quality Food Markets Inc.
11.2023 - Current
Marketing Assistant
CruisePlus Travel & Tours Ltd.
03.2022 - 08.2023
Senior Cabin Attendant
Indigo (InterGlobe Aviation Ltd.)
08.2016 - 08.2021
Choreography & Event Marketing Manager
Freelance
09.2013 - 06.2016
Master of Business Administration -
Vancouver Island University
Master of Commerce -
University of Mumbai
Diploma in Aviation, Hospitality & Travel Management -
Frankfinn Institute
Bachelor of Commerce -
University of Mumbai