Roshan Jha
Summary
Accomplished Director at The Vape Escape Inc, adapt in strategic planning and operations management, with a proven track record of fostering team collaboration and driving business development. Skilled in relationship building and effective leadership, significantly enhancing client satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Director
The Vape Escape Inc
07.2022 - Current
- Develop high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhance team collaboration through regular communication, goal setting, and performance evaluations.
- Work closely with organizational leadership and board of directors to guide operational strategy.
- Establish a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Manage budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Oversee operations and provided corrective feedback to achieve daily and long-term goals.
- Establish departmental performance goals and provided feedback for underperforming areas.
- Leverage professional networks and industry knowledge to strengthen client relationships.
- Boost client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Recruit, hire, and train initial personnel, work to establish key internal functions and outline scope of positions
Sales Representative
BestBuy Canada
07.2017 - 12.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Store Manager
YEG Beds
04.2018 - 12.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Education
B.Tech - Construction Management
NAIT
Edmonton, AB06.2020
Bachelor of Science - Civil Engineering
Advanced College of Engineering
Kathmandu, Nepal2011
GED -
Western Region Campus
Pokhara, Nepal04.2006
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Program Management
- Issues Resolution
- Hiring and Retention
- Business Development
- Business Administration
- Sales management
- Teamwork and Collaboration
- Decision-Making
- Effective leader
- Staff training/development
- Relationship Building
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Full Professional
Timeline
Director
The Vape Escape Inc
07.2022 - Current
Store Manager
YEG Beds
04.2018 - 12.2019
Sales Representative
BestBuy Canada
07.2017 - 12.2022
B.Tech - Construction Management
NAIT
Bachelor of Science - Civil Engineering
Advanced College of Engineering
GED -
Western Region Campus
Similar Profiles
Silvia LawsSilvia Laws
Sales Person at Docs Vape EscapeSales Person at Docs Vape Escape
Teresa KingTeresa King
Owner at Vape Escape and Tobacco LLCOwner at Vape Escape and Tobacco LLC
Maura ShiffletMaura Shifflet
Sales/Retail Manager at Vape EscapeSales/Retail Manager at Vape Escape