Rosha Nafe
Mississauga,Canada
Summary
Motivated and hardworking individual seeking a full-time position to apply strong communication, teamwork, and problem-solving skills. Reliable and detail-oriented with experience working in fast-paced environments. Quick to learn, adaptable, and committed to contributing to team success and achieving company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Member
Tim Hortons
Mississauga, ON
01.2025 - Current
- Implemented best practices for food handling, contributing to a safe working environment for all employees.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Delivered excellent customer service in a fast-paced environment while operating the point-of-sale (POS) system and handling cash transactions accurately
- Prepared and baked food and beverage items according to company standards and food safety guidelines
- Maintained cleanliness of work areas, including dining area, counters, equipment, and restrooms to ensure health and safety compliance
- Assisted with restocking inventory, organizing supplies, and supporting daily store operations
- Participated in promotional events and supported team efforts during high-volume periods to ensure efficient service
Cashier
Peters Independent
Mississauga, ON
09.2023 - 11.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
- Maintained cleanliness and organization of checkout area to ensure safety and efficiency.
- Assisted in training new cashiers on company policies and procedures for seamless operations.
- Built relationships with customers to encourage repeat business.
- Worked flexible hours across night, weekend, and holiday shifts.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Verified customer identification to ensure legal compliance when selling age-restricted products, including tobacco and lottery tickets.
Supervisor
Medical Clinic
Mississauga, ON
06.2022 - 05.2024
- Supervised daily operations to ensure efficient patient flow and high-quality care
- Trained and mentored staff on clinic procedures and best practices
- Implemented process improvements that enhanced service delivery and reduced wait times
- Supervised clerical staff, ensuring efficient workflow and adherence to clinic proceduresMaintained clinical hygiene standards by preparing exam rooms and ensuring proper sterilization of equipment before and after patient use
Supported senior management with staff evaluations and coordinated employee scheduling to optimize coverage
Resolved patient concerns promptly and professionally, improving overall patient satisfaction - Coordinated scheduling of appointments and managed patient records using electronic health systems
Prep Cook
Moxie's Grill & Bar
Mississauga, ON
09.2021 - 08.2022
- Prepared ingredients for daily menu items, ensuring freshness and quality standards.
- Maintained cleanliness and organization of kitchen workstations in compliance with health regulations.
- Assisted chefs in cooking and plating dishes, optimizing workflow during peak service hours.
- Collaborated with team members to execute timely food preparation and delivery during high-volume shifts.
- Trained new staff on food preparation techniques and kitchen procedures, fostering a collaborative environment.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Operated commercial dishwashing equipment to ensure cleanliness and sanitation of kitchenware.
- Collaborated with peers on group projects, improving teamwork and communication abilities.
Team Member
Cinnabon
Mississauga, ON
07.2021 - 12.2021
- Prepared and assembled cinnamon rolls, ensuring quality and consistency in every batch.
- Operated point-of-sale system, processing transactions accurately and efficiently during peak hours.
- Maintained cleanliness of work area, adhering to health and safety standards at all times.
- Assisted team members in training new staff on operational procedures and product knowledge.
- Handled cash management duties, including balancing registers at the end of shifts.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Team Member
Mirage Salon & Spa
Mississauga, ON
06.2018 - 10.2019
- Monitored inventory levels, restocking supplies to maintain efficient workflow throughout shifts.
- Engaged customers with friendly service, enhancing overall customer experience and satisfaction.
- Implemented best practices for food handling, contributing to a safe working environment for all employees.
- Provided customer service support to clients in a salon environment
- Maintained cleanliness of the salon by sweeping and ensuring a tidy workspace
- Organized, cleaned, and restocked products and salon materials
- Assisted clients by taking and delivering beverage orders
- Handled laundry duties, including washing, drying, and folding towels to maintain hygiene standards
Education
High School Diploma -
West Credit Secondary School
Mississauga 06.2022
Skills
FLUENT IN Persian and English
Positive attitude
Teamwork and collaboration
Problem-solving
Clear communication
Attention to detail
Collaboration and teamwork
Cash handling
Flexible schedule
Leadership qualities
Workplace safety
Money handling
Heavy lifting
Product knowledge
Sales expertise
FLUENT IN Persian and English
Languages
English
Full Professional
Persian
Full Professional
Certification
CPR
Food handlers
First aid
Timeline
Team Member
Tim Hortons
01.2025 - Current
Cashier
Peters Independent
09.2023 - 11.2024
Supervisor
Medical Clinic
06.2022 - 05.2024
Prep Cook
Moxie's Grill & Bar
09.2021 - 08.2022
Team Member
Cinnabon
07.2021 - 12.2021
Team Member
Mirage Salon & Spa
06.2018 - 10.2019
High School Diploma -
West Credit Secondary School