Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Maryam Etemadian

Summary

Dedicated and client-focused Client Service Representative with a passion for delivering exceptional financial services to clients. Leveraging a strong foundation in financial products and a commitment to customer satisfaction to provide meaningful support and guidance. Proven ability to engage clients, solve problems, and drive results in a fast-paced banking environment. Eager to contribute to the relationship-oriented culture at CIBC and help clients achieve their financial goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Member

Tim Horton
07.2023 - Current
  • Provided outstanding customer service to patrons of a busy Tim Horton's location, ensuring a positive dining experience.
  • Efficiently managed order taking, food preparation, and cash transactions while maintaining accuracy and speed.
  • Collaborated with a diverse team to ensure smooth operations and excellent service during peak hours.
  • Demonstrated adaptability and composure under pressure, effectively resolving customer concerns and inquiries.
  • Developed strong teamwork and communication skills while fostering a positive and cooperative work environment.

Customer Service Representative

Koseuteg
02.2020 - 05.2021
  • Assisted clients with day-to-day banking needs, providing expert knowledge of financial products and services.
  • Fostered strong client relationships by engaging with empathy and understanding, ensuring a positive client experience.
  • Effectively resolved client inquiries, concerns, and issues, taking ownership and collaborating with team members for optimal solutions.
  • Proactively identified opportunities to connect clients with specialized CIBC team members to address specific financial goals.
  • Demonstrated flexibility by working within multiple banking centers to ensure excellent client service and support.
  • Collaborated with colleagues to streamline processes and improve overall team efficiency.

IT Consultant

Arman Gostaran Pishgam
03.2017 - 10.2020
  • Consulted with clients to assess their technology needs and provide tailored IT solutions to enhance operational efficiency.
  • Analyzed existing systems and processes, identifying areas for improvement and implementing strategic technology upgrades.
  • Led training sessions to educate clients on new technologies and tools, ensuring smooth adoption and transition.
  • Provided ongoing technical support, troubleshooting issues, and resolving challenges promptly to minimize downtime.
  • Built strong client relationships based on trust and effective communication, resulting in high client satisfaction rates.

Education

Bachelor of Science - Artificial Intelligence

Centennial College of Applied Arts And Technology
Scarborough, ON
09.2024

Bachelor of Science - Computer Science

Azad University
Tehran, Iran
09.2021

Skills

  • Financial product knowledge
  • Exceptional client service
  • Communication and interpersonal skills
  • Problem-solving and critical thinking
  • Team collaboration
  • Time management and multitasking
  • Adaptability and flexibility
  • IT consulting and technical support
    • Language Skills:
  • Fluent in English, Korean, and Persian

Certification

  • [Python programming ] | [Sharif university ] | [2018]
  • [C# programming ] | [fanni institute] | [2019]
  • [korean language ] | [boucheon college] | [2021]

Additional Information

Additional Information:
  • Legal eligibility to work in specified location(s)
  • Willingness to work flexible hours, including evenings and weekends
  • Committed to upholding CIBC's values of trust, teamwork, and accountability

Timeline

Team Member

Tim Horton
07.2023 - Current

Customer Service Representative

Koseuteg
02.2020 - 05.2021

IT Consultant

Arman Gostaran Pishgam
03.2017 - 10.2020

Bachelor of Science - Artificial Intelligence

Centennial College of Applied Arts And Technology

Bachelor of Science - Computer Science

Azad University

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Maryam Etemadian