Rosezielle Joy Damaso
Toronto
Summary
Developed skills in fast-paced customer service environment, focusing on effective communication and problem resolution. Demonstrates ability to manage and enhance customer interactions while maintaining composure and professionalism. Seeking to transition into new field where these transferrable skills can be effectively utilized.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Experience
Nordstrom Rack
04.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash and credit card transactions to complete customer purchases.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Shipper, Picker and Packer
Avid Apparel
08.2021 - 04.2022
- Picked orders, scanned products and packed boxes.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Improved order fulfillment times with efficient picking, packing, and shipping processes.Coordinated storage locations and product movements.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Barista
Starbucks
09.2019 - 01.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, and utensils daily.
- Maintained a clean and organized workspace for productivity and safety.
Front Cashier
McDonald's Restaurant
01.2018 - 09.2019
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed cash, and card transactions to complete customer purchases.
- Used POS system to enter orders
- Learned duties for various positions and provided backup at key times.
Kitchen Helper
McDonald's Restaurant
01.2018 - 09.2019
- Cleaned and organized kitchen stations to promote team efficiency.
- Followed food safety practices and sanitation guidelines.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
The Ontario Secondary School Diploma -
James Cardinal McGuigan
06.2019
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St. Wilfrid
06.2015
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Our Lady of Perpetual Help
06.2013
Skills
- Responsible
- Positive Attitude and Behavior
- Organizational skills
- Good judgment
Certification
- May 2015 Licensed to Learn ( Tutor )
- March 2017 Certified CPR Training
Accomplishments
- February2014 Student of the Month (Love)
- November2015 Student of the Month (Faithfulness)
Hobbies and Interests
Zumba Class, Working Out, Vintage Shopping, Fashion Design
Timeline
Service Experience
Nordstrom Rack
04.2022 - 05.2023
Shipper, Picker and Packer
Avid Apparel
08.2021 - 04.2022
Barista
Starbucks
09.2019 - 01.2021
Front Cashier
McDonald's Restaurant
01.2018 - 09.2019
Kitchen Helper
McDonald's Restaurant
01.2018 - 09.2019
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St. Wilfrid
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Our Lady of Perpetual Help
The Ontario Secondary School Diploma -
James Cardinal McGuigan
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