Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacob Ayala

Upland

Summary

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

5
5
years of professional experience

Work History

Service Experience

Nordstrom Rack
05.2024 - 06.2025
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provided professional services and support in a dynamic work environment.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • processed several nordstrom credit card accounts to satisfied customers.

Server

Sonic Drive In
06.2023 - 04.2024
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Increased sales significantly by upselling higher-end products to customers.

Courtesy Clerk

Stater Bros
01.2020 - 05.2023
  • Assisted customers with large purchases by carrying items to vehicles.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Maintained clean and tidy checkout area to optimize service delivery.

Education

High School Diploma -

Alta Loma High School
Rancho Cucamonga, CA
06-2021

Skills

  • ID verification
  • Upselling techniques
  • POS systems
  • Refund handling
  • Customer service
  • Order packaging
  • Credit and cash transactions
  • Cash drawer balancing
  • Cash handling and management
  • Inventory restocking
  • Excellent customer service skills
  • Multitasking and organization

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Service Experience

Nordstrom Rack
05.2024 - 06.2025

Server

Sonic Drive In
06.2023 - 04.2024

Courtesy Clerk

Stater Bros
01.2020 - 05.2023

High School Diploma -

Alta Loma High School

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Jacob Ayala