ROSETTE Pineda
Vancouver,BC
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
12
12
years of professional experience
Work History
Sales Advisor
H&M Hennes & Mauritz
10.2018 - 06.2020
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Guest Service Agent
Capilano Suspension Bridge
11.2015 - 03.2016
- Greeted guests upon arrival and offered assistance.
- Processed ticket sales and provided guest with detailed itineraries.
- Processed & promoted BC Annual Pass to all BC Residents.
Customer Service Representative Coach
Money Mart
11.2014 - 11.2015
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
- Assisted with cashing cheques and loan transactions.
- Reduced loan delinquency with consistent follow-ups and personalized payment plan negotiations.
Sales Associate
Hudson Group Inc.
09.2009 - 12.2011
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Sales Associate
Gymboree
03.2008 - 04.2009
- Offered friendly service to customers & their children by responding to their needs & questions ensuring a memorable shopping experience.
- Maintained the merchandise & visual presentation standards throughout the store.
Education
High School Diploma -
John Oliver Secondary School
Vancouver, BC06.2006
Skills
- Sales experience
- Customer Service
- Teamwork
- Reliability and punctuality
- Time Management
- Active Listening
Timeline
Sales Advisor
H&M Hennes & Mauritz
10.2018 - 06.2020
Guest Service Agent
Capilano Suspension Bridge
11.2015 - 03.2016
Customer Service Representative Coach
Money Mart
11.2014 - 11.2015
Sales Associate
Hudson Group Inc.
09.2009 - 12.2011
Sales Associate
Gymboree
03.2008 - 04.2009
High School Diploma -
John Oliver Secondary School
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