ROSEMARY NJERI MAINA
Niagara Falls,ON
Summary
Proven Room Attendant with a track record of enhancing guest satisfaction at Safari Park Hotel through meticulous housekeeping and excellent teamwork. Skilled in using safe chemical handling procedures to maintain pristine environments and reduce guest complaints. Demonstrates bed making proficiency and a strong knowledge of the hospitality industry, contributing to a significant improvement in operational efficiency.
Overview
2
2
years of professional experience
Work History
Room Attendant
SAFARI PARK HOTEL
01.2023 - 11.2023
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Managed calls, emails from customers.
Housekeeping Room Attendant
DAVANA HOTEL
02.2022 - 12.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
High School Diploma -
REDEEMED EDUCATIONAL CENTRE
KENYA11.2013
Skills
- Housekeeping
- Teamwork
- Housekeeping knowledge
- Bed making proficiency
Languages
English
Full Professional
Timeline
Room Attendant
SAFARI PARK HOTEL
01.2023 - 11.2023
Housekeeping Room Attendant
DAVANA HOTEL
02.2022 - 12.2022
High School Diploma -
REDEEMED EDUCATIONAL CENTRE
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