Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rosemary Budden

St. Thomas,ON

Summary

Adept at enhancing customer experiences, demonstrated during tenure at Lakeview Pizza, where exceptional service led to repeat patronage. Skilled in cash handling and empathetic communication, my proactive approach and dedication to quality service have consistently improved customer satisfaction. Leveraging time management and customer engagement skills, I excel in fast-paced environments, ensuring operational excellence and customer loyalty.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Customer Service

Lakeview Pizza
01.2018 - 03.2020

Cook,Prep Work,Cashier,Answering Phones and Closings duties

  • Provided exceptional customer service by addressing inquiries quickly and professionally.
  • Maintained in-store presence to provide excellent customer service.
  • Provided friendly and attentive customer service, resulting in repeat patronage.
  • Developed customer service abilities through assisting visitors and handling inquiries.
  • Provided high-level customer service, resolving issues promptly.
  • Gained and maintained department product knowledge to facilitate customer service.
  • Confirmed excellent customer service by quickly resolving customer concerns.

Dishwasher

Pams Restaurant
03.2017 - 01.2018
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Personal Attendant

Cheshire Homes
09.2006 - 09.2015
  • Prepared meals in alignment with dietary restrictions and patient wellness measures.
  • Served as an advocate for the rights of individuals with disabilities or special needs within their communities when necessary.
  • Provided emotional support to clients during times of stress, offering a listening ear and empathetic understanding when needed.
  • Cared for patients with varying degrees of disabilities or developmental challenges.
  • Improved clients'' quality of life by assisting with daily activities, such as dressing, grooming, and meal preparation.
  • Maintained a clean and organized living environment for clients, performing light housekeeping duties as required.

Cashier

West End Dairy Hut
05.2003 - 05.2006

Opening and closing store duties and helped with customer service at ice cream hut

  • Operated cash register for cash with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.


Stock Clerk

Value Village
05.1997 - 05.2003
  • Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Improved product availability by swiftly restocking shelves and displays as needed.
  • Sorting though donated articles
  • Pricing items effectively for floor placement

Co-Owner/Baker

Josies Bakery
06.1994 - 04.1997
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Operated cash registers and processed payments accurately.
  • Frosted and iced cakes, cupcakes.
  • Created appealing displays to showcase products in bakery.
  • Helped with catering
  • Worked with customers and helped take orders and serving customers

Education

High School Diploma -

Arthur Voaden Secondary School
St. Thomas, ON

Certificate - Health Care Aide

Cheshire
London, ON

Skills

  • Sales and Customer Service
  • Customer Service and Engagement
  • Fast food customer service
  • Customer Service and Communication Skills
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Money Handling
  • Reliability and punctuality
  • Cash Register Operation

Languages

English
Full Professional

Certification

  • Food Handler February 2017 to February 2022

Timeline

Customer Service

Lakeview Pizza
01.2018 - 03.2020

Dishwasher

Pams Restaurant
03.2017 - 01.2018

Personal Attendant

Cheshire Homes
09.2006 - 09.2015

Cashier

West End Dairy Hut
05.2003 - 05.2006

Stock Clerk

Value Village
05.1997 - 05.2003

Co-Owner/Baker

Josies Bakery
06.1994 - 04.1997

High School Diploma -

Arthur Voaden Secondary School

Certificate - Health Care Aide

Cheshire
Rosemary Budden