Rosemarie Manbahal
Brampton,ON
Summary
Proven leader in sales and customer service, excelling in roles at Rogers Communications and beyond. Expert in customer relationship building and business development, consistently exceeding sales goals through strategic account targeting and team collaboration. Achieved top performer status by leveraging interpersonal skills and product knowledge, enhancing brand awareness and client satisfaction.
Overview
9
9
years of professional experience
Work History
Sales Representative
Rogers Communications
07.2021 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Sales Associate
Shoppers Drug Mart
10.2018 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Supervisor/Team Leader
Kentucky Fried Chicken
04.2015 - 05.2019
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
Voluntary Assistant
Reach For The Rainbow
06.2018 - 06.2018
- Assisted in organizing and managing volunteer activities, ensuring a positive experience for all participants.
- Increased awareness of organizational mission through social media management and content creation.
- Raised money for Autism awareness
- Recruited and trained new volunteers on volunteer program goals and objectives.
Education
College Diploma - General Studies
Humber Institute of Technology And Advanced Learning
Etobicoke, ON08.2021
Bachelor of Arts - Psychology
University of Guelph - Humber
Etobicoke, ON05.2019
High School Diploma -
Fletcher's Meadow Secondary School
Brampton, ON06.2015
Skills
- Customer Service
- Customer Relationship Building
- Interpersonal communication skills
- Product and service knowledge
- Cold-calling
- Business Development
- Lead prospecting
- Account Servicing
- Meeting Sales Goals
- Reliable and Responsible
- Team Leadership
- Sales floor organization
- Leadership and Communication
Languages
English
Native or Bilingual
Additional Information
Personal Support Worker for adolescents with Autism Spectrum Disorder
Timeline
Sales Representative
Rogers Communications
07.2021 - Current
Sales Associate
Shoppers Drug Mart
10.2018 - 05.2019
Voluntary Assistant
Reach For The Rainbow
06.2018 - 06.2018
Customer Service Supervisor/Team Leader
Kentucky Fried Chicken
04.2015 - 05.2019
College Diploma - General Studies
Humber Institute of Technology And Advanced Learning
Bachelor of Arts - Psychology
University of Guelph - Humber
High School Diploma -
Fletcher's Meadow Secondary School
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