Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roselyn Ralph

North York,ON

Summary

Dynamic and compassionate professional with a proven track record in caregiving and customer service. Excelled at Miratel Solutions by consistently achieving top sales rankings, showcasing exceptional problem-solving and time management skills. Renowned for respectful and compassionate care at Eva Benjamin, enhancing patient trust and satisfaction. Demonstrated ability to adapt communication styles and exceed employer expectations.

Overview

2025
2025
years of professional experience

Work History

Caregiver

Eva Benjamin
06.2024 - 10.2024
  • Provided emotional support to patient and fostering trust and strong relationship.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Caregiver

Rose Apartments
06.2010 - 08.2023
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Scheduled daily and weekly care hours for client caseload.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Part Time Research Interviewer

Decision Point
  • Recorded customer survey answers verbatim to achieve 100% accurate reporting.
  • Made limited number of deviations from interview script to address unique customer dialogue during interview.
  • Enhanced overall understanding of complex subject matter by asking probing follow-up questions during interviews.
  • Exceeded expectations as a reliable team player, often taking on additional responsibilities or shifts when needed to ensure project success.

Part Time Research Interviewer

National Response
  • Recorded customer survey answers verbatim to achieve 100% accurate reporting.
  • Made limited number of deviations from interview script to address unique customer dialogue during interview.
  • Enhanced overall understanding of complex subject matter by asking probing follow-up questions during interviews.
  • Exceeded expectations as a reliable team player, often taking on additional responsibilities or shifts when needed to ensure project success.
  • Maintained confidentiality of customer information and company procedures.
  • Conducted telephone interviews of general population to collect data for [Type] studies.

Telephone Sales Representative

Miratel Solutions
  • Adapted communications style based on individual customer needs for an optimal experience catered specifically to them.
  • Promoted up-selling strategies during calls to maximize transaction value while ensuring customer satisfaction.
  • Boosted customer satisfaction by addressing inquiries and resolving issues promptly.
  • Contributed to the company''s growth by achieving top sales rankings within the team consistently.

Education

Bachelor of Science - Business Operations

DeVry School of Technology
Calgary, AB

Skills

  • Respectful and Compassionate
  • Time Management
  • Elderly Care
  • Problem-Solving
  • Dependable and Responsible
  • Patient Care
  • Daily living assistance
  • Multitasking and Organization
  • Compassionate Care
  • Relationship Building
  • Flexible Schedule

Timeline

Caregiver

Eva Benjamin
06.2024 - 10.2024

Caregiver

Rose Apartments
06.2010 - 08.2023

Part Time Research Interviewer

Decision Point

Part Time Research Interviewer

National Response

Telephone Sales Representative

Miratel Solutions

Bachelor of Science - Business Operations

DeVry School of Technology

Similar Profiles

CREATE PROFILE
Roselyn Ralph