Roselyn Bosompem
Brampton,Canada
Summary
As a diligent and enthusiastic hospitality student, I aim to leverage my education and passion for hospitality to contribute effectively and efficiently to the dynamic team in the hospitality industry. A responsible cashier is proficient in handling money, restocking merchandise, and helping customers locate products. History of keeping work areas clean, neat, and professionally arranged. Good listening skills are combined with an attentive and detail-oriented nature.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Banquet Server
George Brown College Black History Month
02.2024 - Current
- Greet guests and provide them with exceptional customer service
- Collaborate with other team members to ensure a smooth operation
- Assist with beverage service during the event
- Provide support in organizing the event and the preparation of the beverages
Ambassador, Ontario Wines Award
George Brown College St. James Campus
Toronto, ON
05.2024 - 05.2024
- Promoted good customer relations and premier customer satisfaction by demonstrating a friendly demeanor and a can-do attitude.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Developed and maintained an extensive network of community contacts, resulting in increased visibility.
- Developed and maintained strong professional networks with counterparts from other countries, fostering collaboration on shared global challenges.
- Greet customers and clients to create a welcoming atmosphere.
- Assisted the team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between the organization and community.
- I served as an organization ambassador at various charity events, promoting the mission and values of the organization.
- Resolved conflicts between staff members and community members in a diplomatic manner.
Volunteering Ambassador, Skill Ontario Competition
George Brown College St. James Campus
Toronto, ON
05.2024 - 05.2024
- Greet customers and clients to create a welcoming atmosphere.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering the store and responded promptly to customer needs.
Coordinator, Yes! Event
George Brown College Waterfront Campus
Toronto, ON
05.2024 - 05.2024
- Entered data, generated reports, and produced tracking stock.
- Improved team productivity with regular communication and progress updates fosters a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- collected and organized materials to support operations.
Sales Supervisor
Dufry & GTDC Ltd
01.2022 - 08.2023
- Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges
- Responsible for cashier sign-in and operator declaration at the end of the shift for the four shops
- Confirmation of cashiers and supervisors float if they are intact
- Lead the team to replenish the store from the mini warehouse during every shift
- Receive goods from the main warehouse
- Responsible for the overall maintenance of the shop
- Assign sales representatives to their daily tasks
- Ensure that all products are well displayed and in the right order and alignment
- Responsible for the serenity and conducive environment for both staff and customers
- Send daily sales and updates to the country manager and the financial director at the end of every shift
Brand Consultant (Christian Dior)
Dufry & GTDC Ltd
09.2016 - 12.2020
- Welcome and usher customers entering the store to ascertain what each customer wants or needs
- Describe products to customers and accurately explain details and care of merchandising
- Recommend, select, and help locate out-of-stock products based on customer requests
- Answer questions regarding store and product, while maintaining knowledge of current sales and store promotions
- Work as a team member performing cashier and supervisor duties, product assistant and cleaning while providing excellent customer service
Sales Representative & Cashier (National Service)
Dufry & GTDC Ltd
07.2015 - 08.2016
- Seasonal stock takes and replenishing of products
- Creating floor displays for new products and promotions
- Contributing to the shop's target by assisting customers with their purchases in terms of cross-linked and add-on sales
Education
Diploma in Hospitality - Hotel Operation Management -
George Brown College
06.2024
Advanced Diploma in Accounting and Finance -
Institute of Commercial Management (UK)
04.2019
Bachelor of Arts in Economics and Geography -
University of Ghana
05.2015
West African Senior Secondary Certificate Examination - Home Economics -
Ghana Senior High School
06.2011
Skills
- Proficient in Microsoft Office Suite
- Self-motivated and multitasking
- Strong interpersonal and good communication skills
- Ability to work effectively in a team and independently
- Excellent customer service abilities and open-minded
- Attention to details and strong organizational and leadership skills
- Customer service and Guest Services
- Customer focus and cash management
Certification
- Smart Serve Certification
- CPR and First Aid Certification
- Food Handler's Certificate
Volunteer Experience
Church Steward, Laikos Brampton, 09/2023, present, Provide logistical support during church service, including setup and cleanup of breakfast settings, Interact with church members and ensure their needs are met
References
Available upon request
Languages
English
Full Professional
French
Limited Working
Watching movies, Listening to music, travelling
Watching of interesting movies, listening to good rhythmic music and travelling to amazing site
Timeline
Ambassador, Ontario Wines Award
George Brown College St. James Campus
05.2024 - 05.2024
Volunteering Ambassador, Skill Ontario Competition
George Brown College St. James Campus
05.2024 - 05.2024
Coordinator, Yes! Event
George Brown College Waterfront Campus
05.2024 - 05.2024
Banquet Server
George Brown College Black History Month
02.2024 - Current
Sales Supervisor
Dufry & GTDC Ltd
01.2022 - 08.2023
Brand Consultant (Christian Dior)
Dufry & GTDC Ltd
09.2016 - 12.2020
Sales Representative & Cashier (National Service)
Dufry & GTDC Ltd
07.2015 - 08.2016
Diploma in Hospitality - Hotel Operation Management -
George Brown College
Advanced Diploma in Accounting and Finance -
Institute of Commercial Management (UK)
Bachelor of Arts in Economics and Geography -
University of Ghana
West African Senior Secondary Certificate Examination - Home Economics -
Ghana Senior High School