Derreck Chapata
Toronto,ON
Summary
Highly motivated and detail-oriented recent graduate with a Bachelor of Arts in English and Criminology. Experienced in research, analysis, and problem-solving, with a strong understanding of criminal justice systems and criminology theories. Dedicated to contributing to public safety and justice while maintaining professionalism and adaptability in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Banquet Server
Oliver & Bonacini
08.2024 - Current
- Provided prompt, friendly service to all guests during banquets or catered events.
- Served beverages and appetizers to guests in an efficient manner.
- Maintained cleanliness of the work area throughout shifts including tables, chairs and floors.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
Banquet Server & Bartender
Langdon Hall Country House Hotel & Spa
06.2023 - 07.2024
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Seamlessly served a diverse range of meals, appetizers, desserts, and beverages in accordance with event menus, providing clear descriptions of dishes to guests
- Greeted and guided guests upon arrival, showcasing exceptional customer service by addressing inquiries and ensuring a welcoming atmosphere
- Collaborated closely with kitchen staff to ensure precise timing and coordination, guaranteeing timely delivery of courses and synchronized service
- Maintained a polished appearance and adhered to the highest standards of professionalism and dress code requirements
- Expertly set up and prepared event tables, arranging linens, table settings, utensils, and glassware to meticulous standards.
Server
The Rec Room Sports Grill
07.2020 - 08.2022
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Familiarizing guests with menu and drink orders
Server
The Keg Steakhouse + Bar
08.2018 - 03.2020
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
Bachelor of Arts - English
Wilfrid Laurier University
Waterloo, ON09-2019
Bachelor of Arts - Criminology
Wilfrid Laurier University
Waterloo, ON06-2019
Skills
- Strong understanding of criminology theories and criminal justice systems
- Analytical and research capabilities for criminal behavior analysis
- Exceptional written and verbal communication skills
- Skilled in conflict resolution and problem-solving
- Experience working collaboratively within diverse teams
- Proficient in maintaining detailed and accurate records
- Highly organized and adaptable in high-pressure situations
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experienced with research databases and online academic tools
- Strong knowledge of privacy and confidentiality principles
- Smart- serve certified
Timeline
Banquet Server
Oliver & Bonacini
08.2024 - Current
Banquet Server & Bartender
Langdon Hall Country House Hotel & Spa
06.2023 - 07.2024
Server
The Rec Room Sports Grill
07.2020 - 08.2022
Server
The Keg Steakhouse + Bar
08.2018 - 03.2020
Bachelor of Arts - English
Wilfrid Laurier University
Bachelor of Arts - Criminology
Wilfrid Laurier University
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