ROSELA P. PAJARILLO
Assistant Restaurant Manmager
Calgary,Alberta
Summary
As a Corporate Cafè Manager, I am running a cafe with a national company behind me. I lead a team of awesome baristas as the frontline of Second Cup; providing exceptional customer service to every guest and maintaining operational standards in cafe. I lead cafe operations, exceptional guest experience, product quality, financial performance-ensuring that our sales and profit goals are met; inventory management,
team development and staffing. Best of all, I help a team create a world class experience everyday.
Overview
12
12
years of professional experience
Work History
Corporate Cafe Manager
Second Cup Coffee Inc.
Calgary, AB
05.2015 - Current
- Plans, communicates and delegates responsibilities within the team to ensure execution of daily operations.
- Exceeded goals through effective task prioritization and great work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provides on the spot coaching, and direction to my team to take action and achieve operational goals.
- Drives the implementation of Second Cup programs by developing action plans to train and motivate my team to execute company initiatives and adhere to operational standards.
CATERING SUPERVISOR
KITAKITS CATERING AND RESTAURANT
07.2014 - 04.2015
- Responsible for making sure that the food prepared is exact to the specification of the chef, the establishment and the customers.
- Prepares prep food for each day.
- Regularly cleans up work station.
- Maintaining stock levels and ordering as required.
FOH SUPERVISOR
Boston Pizza Inc.
01.2012 - 06.2014
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Developed and maintained exceptional customer service standards.
Education
No Degree - Accounting And Payroll
Eastwest College
Calgary, ABEastwest College
Skills
- Self motivated
- Reliable
- Detail oriented
- Trustworthy
- Hardworking
- Can work under pressure
- Friendly Personality
- Clean and organized
- Detail oriented
- Organizational
- Quality
Timeline
Corporate Cafe Manager
Second Cup Coffee Inc.
05.2015 - Current
CATERING SUPERVISOR
KITAKITS CATERING AND RESTAURANT
07.2014 - 04.2015
FOH SUPERVISOR
Boston Pizza Inc.
01.2012 - 06.2014
No Degree - Accounting And Payroll
Eastwest College
Eastwest College