Rose Ann Cepeda
Chilliwack
Summary
Dynamic food service professional with a proven track record at River Restaurant, enhancing customer satisfaction through exceptional food preparation and attentive service. Skilled in sanitation procedures and staff scheduling, I effectively minimized waste and improved safety standards, showcasing my ability to lead teams and adapt in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Food Supervisor
River Restaurant
Chilliwack, BC
05.2022 - Current
- Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.
- Improved food safety standards by implementing thorough training programs and regular inspections.
- Kept costs under control by managing portions and minimizing food waste caused by overcooking.
- Assessed staffing requirements regularly to ensure proper coverage during peak periods without compromising service quality or exceeding labor cost budgets.
Restaurant Hostess
Opal Key Resort and Marina
Key West USA
12.2021 - 07.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Line Cook
Borgne Restaurant
New Orleans USA
08.2017 - 08.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Bachelor Of Hotel And Restaurant Management -
Bukidnon State University
Malaybalay City, BukidnonSkills
- Food preparation
- Scheduling staff
- Sanitation procedures
- Food presentation
Languages
English
Professional Working
Tagalog
Native or Bilingual
Timeline
Food Supervisor
River Restaurant
05.2022 - Current
Restaurant Hostess
Opal Key Resort and Marina
12.2021 - 07.2022
Line Cook
Borgne Restaurant
08.2017 - 08.2018
Bachelor Of Hotel And Restaurant Management -
Bukidnon State University