Sumanpreet Kaur
Surrey,BC
Summary
At Metro1 Meats & Tandoori Takeaway Ltd. I spearheaded kitchen efficiency, enhancing customer satisfaction by resolving service issues promptly and professionally. My leadership not only improved staff performance through mentorship but also optimized operations, significantly reducing food waste. Skilled in food safety management and team development, I successfully balanced high-quality service with operational demands, fostering a culture of excellence and growth.
Overview
3
3
years of professional experience
Work History
Food Supervisor
Metro1 Meats & Tandoori Takeaway L.t.d.
08.2021 - 10.2024
- Evaluated kitchen staff performance and motivated improvements with encouragement, retraining and contests.
- Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.
- Kept costs under control by managing portions and minimizing food waste caused by overcooking.
- Assessed staffing requirements regularly to ensure proper coverage during peak periods without compromising service quality or exceeding labor cost budgets.
- Developed strong rapport with customers, addressing any concerns promptly and professionally to maintain excellent client relations.
- Conducted regular performance reviews of team members to identify areas for improvement and offer constructive feedback on progress made thus far.
- Mentored junior staff members to improve their skills, fostering a positive work environment that encouraged professional growth.
- Streamlined kitchen operations for increased efficiency by optimizing staff schedules and task allocation.
- Resolved customer satisfaction issues with food service to maintain establishment loyalty.
- Optimized supply ordering processes, ensuring adequate stock levels while minimizing waste from spoilage or overstocking issues.
- Coordinated with marketing department to develop effective promotional strategies that generated increased interest and foot traffic to the restaurant or food service establishment.
- Implemented cross-training initiatives among staff members, allowing for greater flexibility in scheduling while simultaneously providing employees with opportunities to expand their skillsets and advance within the organization.
- Created an engaging workplace culture that valued teamwork, open communication channels, and shared responsibility for success within the organization.
- Adapted quickly to changing circumstances or unexpected challenges in daily operations without sacrificing quality standards or customer satisfaction levels.
- Oversaw catering events successfully, coordinating menu planning, staffing needs, and logistics for seamless execution.
- Collaborated with chefs to develop new menu items, resulting in a more diverse and appealing selection for customers.
Education
No Degree - Intensive English & Business Entrepreneurships
Carleton University
Ottawa, None09-2018
Bachelor of Science - Electronics And Communications Engineering
CT Group of Institution
Jalandhar, India05-2016
Skills
- Food preparation
- Scheduling staff
- Sanitation procedures
- Food presentation
- Allergen awareness
- Staff leadership
- Operations management
- Food storage
- Team development
- Quality control
- Sales leadership
- Staff motivation
- Staff supervision
- Purchasing
- Hiring procedures
- Ordering supplies
- Recipe development
- Customer service
- Food safety management
- Menu development
- Menu planning
- Recipe creation
- Fine-dining expertise
- Facility maintenance
- Performance evaluations
- Special events planning
- Promotions planning
- Catering coordination
- Menu design
- Service records
- Table service
- Task prioritization
- Operational efficiency
- Team building
- Worker training
- Food and beverage service
- Conflict resolution
- Professionalism
- Staff management
- Goal setting
Accomplishments
- Achieved , I had done over 400 caterings with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Supervised team of 50 staff members at Metro1.
- Documented and resolved payment receipt on time .
Languages
English
Professional Working
Hindi
Professional Working
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Playing Sports
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Food Supervisor
Metro1 Meats & Tandoori Takeaway L.t.d.
08.2021 - 10.2024
No Degree - Intensive English & Business Entrepreneurships
Carleton University
Bachelor of Science - Electronics And Communications Engineering
CT Group of Institution
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