ROSE VINCENT
Courtyard by Marriott
MARKHAM,ON
2
years of professional experience
1
Certification
Customer-Focused Professional experienced in enhancing customer satisfaction through effective communication and problem-solving. Achieved positive customer experiences by addressing inquiries and resolving concerns while managing multi-line phone systems. Committed to fostering a welcoming environment that supports operational success and values guest engagement.
Work History
Customer service and front desk associate
11 Months- Greeted customers warmly, fostering a welcoming atmosphere.
- Resolve customer complaints in an efficient manner.
- Reach out to customers to ensure satisfaction and resolve outstanding issues.
- Developed strong relationships with customers to enhance loyalty.
- Take reservation through phone and reply to email and other enquires.
- Promote the offer of the company and special offers.
- Collaborated with team to enhance overall customer experience.
ACCOUNTANT AT E SOLUTIONS
7 Months- Recorded financial transactions accurately in accounting software.
- Managing Accounts Payable & Receivable
- Managed accounts payable and receivable to ensure timely processing and accurate financial reporting
- Prepared tax returns and ensured compliance with local, state, and federal regulations to mitigate risks
- Maintained organized financial records for easy retrieval.
Education
Masters - commerce
HIGHER DIPLOMA - COOPERATION& BUSINESS MANAGEMENT
Bachelor’s - commerce
Skills
customer service
Customer relations
Administrative assistance
Business operations
Customer relationship management
Project coordination
Document management
Office operations
Certification
Accounting professional in Tally, MS office, WHIMIS
Timeline
Customer service and front desk associate
Courtyard by Marriott
07.2025 - 06.2026Read More
ACCOUNTANT AT E SOLUTIONS
E SOLUTIONS
07.2024 - 02.2025Read More
Mahatma Gandhi University
Bachelor’s from commerce
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Indira Gandhi National Open University
Masters from commerce
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NSS Co-operative Training College
HIGHER DIPLOMA from COOPERATION& BUSINESS MANAGEMENT
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