Rose Scoville
Summary
Experienced Financial Services Representative and proven leader in building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Branch manager position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Financial Sales Representative
Goeasy
Saint John, NB
05.2011 - Current
- Increased client satisfaction by providing personalized financial advice and credit recommendations.
- Developed long-lasting relationships with clients through effective communication and understanding of their financial goals.
- Streamlined sales processes for improved efficiency, leading to increased revenue generation.
- Utilized market research and analysis to identify new business opportunities and expand the customer base.
- Maximized revenue potential by identifying cross-selling opportunities for additional products and services.
- Consistently exceeded monthly sales quotas while maintaining strong adherence to ethical standards and compliance requirements.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Interim Branch Manager
Goeasy
Saint John
05.2016 - 05.2017
- Streamlined operational processes for improved workflow and reduced downtime.
- Conducted regular performance evaluations, providing constructive feedback for employee growth and development.
- Built strong rapport with customers by maintaining open communication channels and attending community events.
- Collaborated effectively with upper management and other branches while regularly reporting on branch performance and areas for improvement.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Interim Branch Manager
Goeasy
Saint John, NB
04.2014 - 04.2015
- Improved branch performance by implementing effective sales strategies and staff training programs.
- Managed daily operations for optimal efficiency and customer satisfaction.
- Increased overall profitability with cost control measures and targeted marketing campaigns.
- Oversaw branch staff recruitment, hiring, and retention to ensure a strong team dynamic.
- Enhanced customer experience by addressing concerns promptly and implementing feedback-driven improvements.
- Ensured compliance with all company policies, procedures, and regulatory requirements.
- Boosted team morale through recognition of accomplishments and fostering a positive work environment.
Sales Manager
Aerus Electrolux
Saint John
03.2005 - 03.2011
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Education
Certificate -
Goeasy Training Branch Manager-Limitless
Saint John 2022
Certificate - BMIT
Goeasy-Branch Manager Training
Saint John, NB2015
Certificate - Future Star Program
Goeasy Manager Training
Saint John, NB2013
High School Diploma -
St.Stephen High School
St. Stephen, NB1999
Skills
- Account development
- Competitive Analysis
- Sales Development
- Goal-Oriented
- Performance Tracking
- Customer Service
- Prospecting and Networking
- Organizational Skills
- Time Management
- Workplace training
- Task Prioritization
- Microsoft Office
Languages
English
Timeline
Interim Branch Manager
Goeasy
05.2016 - 05.2017
Interim Branch Manager
Goeasy
04.2014 - 04.2015
Financial Sales Representative
Goeasy
05.2011 - Current
Sales Manager
Aerus Electrolux
03.2005 - 03.2011
Certificate -
Goeasy Training Branch Manager-Limitless
Certificate - BMIT
Goeasy-Branch Manager Training
Certificate - Future Star Program
Goeasy Manager Training
High School Diploma -
St.Stephen High School
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