Overview
Work History
Education
Skills
Timeline
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Rose Paquin

Montreal,QC

Overview

8
8
years of professional experience

Work History

Customer Service Lead & Transport Coordinator

Zac-Tranz
Montreal, QC
05.2021 - Current
  • Serve as the primary liaison between customers and the dispatch team.
  • Track and schedule high volumes of import/export containers through the Port of Montreal and CN/CP Rail yards.
  • Coordinate efficient pickup, delivery, and return of ocean containers while addressing operational challenges and adhering to terminal requirements.
  • Resolve logistics issues promptly, providing proactive updates to customers.
  • Audit charges against services provided to ensure billing accuracy.
  • Manage tariff records in alignment with quotes produced by rates team.
  • Create training materials, and instruct new employees.

Cash Supervisor

Pharmaprix
Montreal, QC
07.2017 - 05.2021
  • Supervised and trained cashier team
  • Delivered exceptional customer service, addressing inquiries, complaints, and returns effectively.
  • Managed cash registers, ensuring precise cash handling and drawer reconciliation at shift transitions.
  • Entrusted as key holder for secure opening and closing of store operations.

Education

(DEC) Techniques Professionelles De Musique Et Chanson - Interpretation Jazz

Cegep De Saint-Laurent
Montreal, QC
05-2018

(DES) Diplôme D'études Secondaires

Ecole Secondaire DIberville
Rouyn-Noranda, QC
06-2015

Skills

  • Bilingual in French and English
  • MS Office and Google Workspace proficiency
  • Customer service and support
  • Data entry and file maintenance
  • Logistics coordination
  • Transportation management software expertise (Port pro, Profit tools etc)

Timeline

Customer Service Lead & Transport Coordinator

Zac-Tranz
05.2021 - Current

Cash Supervisor

Pharmaprix
07.2017 - 05.2021

(DEC) Techniques Professionelles De Musique Et Chanson - Interpretation Jazz

Cegep De Saint-Laurent

(DES) Diplôme D'études Secondaires

Ecole Secondaire DIberville

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Rose Paquin