Rose Paquin
Montreal,QC
Overview
8
8
years of professional experience
Work History
Customer Service Lead & Transport Coordinator
Zac-Tranz
Montreal, QC
05.2021 - Current
- Serve as the primary liaison between customers and the dispatch team.
- Track and schedule high volumes of import/export containers through the Port of Montreal and CN/CP Rail yards.
- Coordinate efficient pickup, delivery, and return of ocean containers while addressing operational challenges and adhering to terminal requirements.
- Resolve logistics issues promptly, providing proactive updates to customers.
- Audit charges against services provided to ensure billing accuracy.
- Manage tariff records in alignment with quotes produced by rates team.
- Create training materials, and instruct new employees.
Cash Supervisor
Pharmaprix
Montreal, QC
07.2017 - 05.2021
- Supervised and trained cashier team
- Delivered exceptional customer service, addressing inquiries, complaints, and returns effectively.
- Managed cash registers, ensuring precise cash handling and drawer reconciliation at shift transitions.
- Entrusted as key holder for secure opening and closing of store operations.
Education
(DEC) Techniques Professionelles De Musique Et Chanson - Interpretation Jazz
Cegep De Saint-Laurent
Montreal, QC05-2018
(DES) Diplôme D'études Secondaires
Ecole Secondaire DIberville
Rouyn-Noranda, QC06-2015
Skills
- Bilingual in French and English
- MS Office and Google Workspace proficiency
- Customer service and support
- Data entry and file maintenance
- Logistics coordination
- Transportation management software expertise (Port pro, Profit tools etc)
Timeline
Customer Service Lead & Transport Coordinator
Zac-Tranz
05.2021 - Current
Cash Supervisor
Pharmaprix
07.2017 - 05.2021
(DEC) Techniques Professionelles De Musique Et Chanson - Interpretation Jazz
Cegep De Saint-Laurent
(DES) Diplôme D'études Secondaires
Ecole Secondaire DIberville