Avygail Jaraba
Montreal,QC
Summary
Bilingual (English/French) administrative and operations support professional with over four years of experience in airline and airport environments. Proven ability to provide high-level administrative support, manage confidential information, coordinate schedules, and maintain accurate records in fast-paced, regulated settings. Strong organizational and communication skills with a demonstrated ability to multitask, prioritize deadlines, and support leadership and operational teams under pressure. Highly detail-oriented, dependable, and accustomed to working with minimal supervision.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Lead
Porter Airlines
Dorval, Quebec
10.2025 - Current
- Provide administrative and operational support in a fast-paced airline environment, working closely with Flight Operations, Inflight Services, and frontline management.
- Act as a key point of contact for internal stakeholders, handling time-sensitive correspondence, operational inquiries, and confidential information with discretion.
- Coordinate daily operational communications related to staffing, team assignments, delays, and schedule changes.
- Monitor attendance, staffing coverage, and operational readiness, escalating issues and providing updates to leadership as required.
- Maintain accurate documentation, reports, and records in compliance with company policies and aviation regulations.
- Support irregular operations by coordinating information flow between departments while maintaining composure under pressure.
- Communicate clearly and professionally with employees, flight crew, and customers in both English and French.
Customer Service Lead
Lufthansa Group Airlines
Dor
09.2021 - 10.2025
- Provided administrative and operational support at a major international airport, working closely with airport management and airline operations teams.
- Managed daily correspondence, inquiries, and internal communications via phone, email, and in person.
- Coordinated staffing schedules, attendance tracking, and real-time operational support during peak periods and irregular operations.
- Prepared and maintained operational information, reports, and records while ensuring accuracy and confidentiality.
- Supported meetings and briefings by coordinating logistics, distributing information, and following up on action items.
- Demonstrated strong customer focus while supporting passengers affected by delays, cancellations, and rebookings.
- Maintained compliance with aviation regulations, company policies, and service standards in a highly regulated environment.
Receptionist & Leasing Consultant
EVO Residence
Montreal, Quebec
10.2020 - 09.2021
- Provided front-desk and administrative support, managing confidential records and resident files.
- Handled internal and external correspondence, including phone calls, emails, and in-person inquiries.
- Coordinated appointments, documentation, and leasing processes while meeting strict deadlines.
- Maintained accurate records, reports, and filing systems using property management software.
- Assisted with payment tracking, administrative reporting, and daily office operations.
Education
DEC - Hotel Management
Lasalle College
Montreal 08.2017 - 06.2020
Skills
- Administrative Support
- Correspondence & Confidential Information Handling
- Records Management & Filing
- Attendance & Staffing Tracking
- Operational Communication
- Multitasking & Priority Management
- Problem Solving & Customer Focus
- Microsoft Word, Excel, PowerPoint, Outlook
- Aviation Systems (Altea Amadeus)
- Bilingual Communication (English / French)
Additional Qualifications
- High attention to detail with strong organizational skills
- Proven ability to meet deadlines with minimal supervision
- Professional judgment, discretion, and dependability
- Experience working under pressure in regulated, safety-focused environments
- Strong interpersonal and communication skills across all organizational levels
- Familiarity with airline and airport operations
Timeline
Customer Service Lead
Porter Airlines
10.2025 - Current
Customer Service Lead
Lufthansa Group Airlines
09.2021 - 10.2025
Receptionist & Leasing Consultant
EVO Residence
10.2020 - 09.2021
DEC - Hotel Management
Lasalle College
08.2017 - 06.2020