Rose-Ann Stagnaro
Montreal,QC
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Admin Plus Consultant
Sun Life Financial
01.2023 - Current
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
Team Leader- Customer Care
06.2021 - Current
- Ensure staff is equipped with the knowledge, training,experience, tools and technology needed to achieve therequired business results
- Foster a positive, motivating work environment that values thepeople and encourages confidence, participation, creativity,learning and accountability
- Identify and actively participate in initiatives related toopportunities for process & system improvements
Subject Matter Expert
Sunlife Canada
04.2021 - 06.2021
- Support customer service representatives, ensuring theservice and quality objectives are being attained and sustained(Ability to coach to behavior in order to influence metricsthrough a more client-friendly, efficient service) Analyzemetrics and take appropriate and timely action (pro-activecoaching support
Resolution & Senior Case Manager
Sunlife Canada
03.2019 - 04.2021
- Provide a consistent, quality customer service experience for
- Group Benefits members, sponsors and providers who contactthe Customer Care Centre.
Team Leader
General Credit Services INC
06.2017 - 10.2018
Research Analyst
Nielsen
02.2012 - 06.2017
Collection Agent
Royal Bank of Canada
06.2009 - 09.2011
Education
Human Resources
McGill University
Linguistics
Concordia University
Social Sciences
Vanier College
Skills
- Corporate Partnerships
- Client Rapport-Building
- Business Process
- MS Office
- Data Warehousing
- Project Analysis
- Quality Standards
- Leadership
- Customer Relationship Management
- Performance Assessment
- Process Improvement
- Client Relationships
Timeline
Admin Plus Consultant
Sun Life Financial
01.2023 - Current
Team Leader- Customer Care
06.2021 - Current
Subject Matter Expert
Sunlife Canada
04.2021 - 06.2021
Resolution & Senior Case Manager
Sunlife Canada
03.2019 - 04.2021
Team Leader
General Credit Services INC
06.2017 - 10.2018
Research Analyst
Nielsen
02.2012 - 06.2017
Collection Agent
Royal Bank of Canada
06.2009 - 09.2011
Human Resources
McGill University
Linguistics
Concordia University
Social Sciences
Vanier College
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