Rosana Marquez Trujillo

Facilitated ticket submissions through employee service center for timecard discrepancies.

Conducted audits in UKG upon ticket receipt to ensure accurate employee punch times.

Engaged with employees through email correspondence to obtain necessary ticket clarifications.

Reviewed and modified ticket details in UKG to align with verified punch times prior to payroll submission.

Analyzed ticket details to verify and implement required changes to employee leave records.

Facilitated timely email updates to employees regarding ticket acknowledgment, quality assurance assessment, and payroll submission.

Managed leave of absence requests to inform employees of their legal rights, duration allowances, and available state disability insurance options.

Communicated leave qualifications and premium responsibilities to employees through formal notification letters.

Notified accounting team regarding employee's chosen payment option to ensure timely payroll.

Acted as a key liaison to bridge gaps between employee concerns and managerial decisions.

Managed onboarding logistics, assisting recruiters post-offer to secure prompt and seamless integration of new hires.

Conducted thorough reviews of licensing documentation for all new hires to guarantee up-to-date credentials.

Performed thorough primary source verification to validate licensing credentials effectively.

Drafted and sent emails to new hire, ensuring efficient processing of onboarding paperwork.

Assisted new hires with orientation process. Provided information on benefits. Issued identification badges.

Facilitated adherence to I-9 guidelines by confirming appropriate identification from new hires.