Rosana Lima Alves de Rezende
Newmarket,ON
Summary
Dedicated counseling professional committed to delivering exceptional client support and coordinating valuable resources. Skilled at assessing client needs and developing tailored action plans to address individual situations. Thrives in collaborative environments and excels at adapting to evolving client requirements. Expertise in crisis intervention and case management enables effective navigation of challenging situations for the well-being of clients.
Overview
6
6
years of professional experience
Work History
INTAKE COUNSELLOR
Abrigo Centre
12.2021 - Current
- Managing approximately 30 incoming calls, emails and meetings with clients daily.
- Support CDI/GBV clients when first calling.
- Prioritizes crisis or urgent calls promptly
- Providing counsellor to VAW clients, making sure there's a safety plan to further assess their needs and develop a service plan
- Assesses assigns, and schedules clients for services according to their goals
- Always providing a culturally sensitive, anti-oppression, non-judgmental, strength-based and client-centered approach when assisting clients
- Consistently reviews Consent to Service and co-creates and reviews intervention plan with client supporting an understanding of service plan, desired outcomes and estimated time to termination
- Provide brief services, such as application to EI and OW benefits
- Provide information and referrals to appropriate places
- Demonstrated commitment to professional development by attending conferences seminars, and workshops to enhance counseling skills and stay current on industry trends.
- Improved client satisfaction by providing thorough intake assessments and identifying appropriate resources.
- Conducted comprehensive assessments of client needs, skillfully navigating sensitive topics while gathering essential information for accurate evaluation purposes.
- Supported individuals dealing with mental health and emotional issues.
- Designed a safe and supportive environment for clients to discuss issues.
Volunteer - Social Service Worker
Abrigo Centre
07.2019 - 12.2021
- Supported VAW clients
- Assisted those women victims of domestic violence with applications for Legal Aid, OW, and Housing and with advocacy calls to FRO, LAO, Service Canada and CRA.
- Assist clients with form-filling such as applications for Citizenship, and pension and supporting our Income Tax Clinic.
- Providing counsellor to VAW clients making sure there's a safety plan to further assess their needs and develop a service plan.
- Placed wellness calls to seniors isolated by the pandemic.
- Always providing a culturally sensitive anti-oppression, non-judgmental, strength-based and client-centred approach when assisting clients.
DY PROFESSIONAL TRAINING & TUTORING, TRAINING OFFICE
07.2019 - 12.2019
- Responsible for update Income Tax applications and support the office staff in their duties
Education
Diploma - Social Business Worker
Centennial College
Scarborough08.2018
Bachelor - Education
Gama Filho University
Rio De Janeiro08.2001
Skills
- Effective research skills
- Client-focused quality service
- Advocacy calls
- Identifying client's needs
- Empathy
- Communication; non-verbal and verbal
- Peer supported work
- Reducing isolation due to pandemic
- Cultural competence
- Documentation proficiency
- Mental health support
- Intervention planning
- Crisis intervention techniques
- Client records management
- Skilled in intake interviewing
- Teamwork and collaboration
Training
- THTC - Navigating Ontario's Social Assistance Programs
- Homeless training: Managing conflict and your own emotion
- CRA training Community Volunteer Income Tax Program (CVITP2021/2024)
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
INTAKE COUNSELLOR
Abrigo Centre
12.2021 - Current
Volunteer - Social Service Worker
Abrigo Centre
07.2019 - 12.2021
DY PROFESSIONAL TRAINING & TUTORING, TRAINING OFFICE
07.2019 - 12.2019
Diploma - Social Business Worker
Centennial College
Bachelor - Education
Gama Filho University
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