Summary
Overview
Work History
Education
Skills
Languages
Certification
Reading self improvement, exercising and cooking
Timeline
Generic

Rosalie Wurr

Customer experience lead
Mississauga,ON

Summary

Reliable Lead with exceptional team leadership and delegation skills. Proven history of offering management support in delegation and time management tasks. Aiming to utilize strong critical thinking skills and a resourceful approach to problem-solving.

Excellent communicator and team minded

Specializing in customer experience Reliable Lead Hand with exceptional team leadership and delegation skills. Proven history of offering management support in delegation and time management tasks. Aiming to utilize strong critical thinking skills and a resourceful approach to problem-solving.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Personal Support Assistant

Self Employed Services
01.2021 - 12.2023
  • Improved client quality of life by providing personalized assistance with daily tasks and activities.
  • Enhanced client comfort by creating and maintaining clean, organized living environment.
  • upported clients'' physical well-being by assisting with mobility and exercise routines.
  • Promoted emotional health by fostering strong relationships and offering compassionate companionship.

Lead Hand

Walmart
06.2021 - 09.2023
  • Enhanced production efficiency by streamlining processes and implementing best practices 4 times daily
  • Coordinated team tasks to complete projects on time and within budget constraints.
  • Boosted overall productivity by providing hands-on training and guidance to junior team members.
  • Managed inventory control, reducing waste and improving resource allocation.
  • Ensured safe work environment by adhering to safety protocols and conducting regular inspections.
  • Optimized workflows with effective communication among team members, resulting in higher quality output.
  • Collaborated with cross-functional teams for successful project completion, strengthening interdepartmental relationships.

Housekeeping Supervisor

Wurr Cleaning And Housesitting
sept - March
  • Management and book keeping daily
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards
  • Delegation of work
  • Inspection of finished tasks
  • Customer satisfaction management
  • Communicated repair needs
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards .

Team Leader

Caligo
10.1992 - 12.1993
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Education

High School Diploma -

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
07.1986

Skills

  • Team Oversight
  • Team training specializing in customer experience
  • Cash trained / open and closing cash
  • Inventory Control
  • Regulatory Compliance
  • Management Support
  • Raymond certified operator( forklift Walkie stacker , Bravi ,Walkie )
  • CPR trained

Languages

English
Professional Working

Certification

National CPR Foundation

Raymond/Johnston equipment certified

Reading self improvement, exercising and cooking

I believe in improving total body and mind health

Timeline

Lead Hand

Walmart
06.2021 - 09.2023

Personal Support Assistant

Self Employed Services
01.2021 - 12.2023

Team Leader

Caligo
10.1992 - 12.1993

Housekeeping Supervisor

Wurr Cleaning And Housesitting
sept - March

High School Diploma -

Conestoga College Institute of Technology And Advanced Learning

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Rosalie WurrCustomer experience lead