ROSALIE AUBRY-GRAVEL

• Served food and beverages promptly with focused attention to customer needs.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Prepared hot coffee and tea according to customer requests.
• Received over [Number] beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
• Answered customers' questions, recommended items, and recorded order information.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Checked guests' identification before serving alcoholic beverages.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Validate the information on the computer

Classify loose sheets

Assemble emergency visits

Organize the documents

Enter requests in radimage

reception of calls with telephone filtering

Archive processing

Reception of the public

Visitors orientation

Updating computer databases

• Cleaned and disinfected equipment to promote safe and sanitary environment.
• Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
• Studied ingredients in products to explain benefits to clients.
• Performed treatments and created and maintained records of treatment according to company policy.
• Delivered safe, therapeutic experiences to leave clients feeling relaxed and refreshed.
• Guided patients through process, explaining what to expect and how to follow up to improve results.
• Contacted patients to prepare for treatment, follow up after services and recommend promotions.
• Assessed condition of clients' skin in order to make recommendations to improve skin quality.
• Advised clients on proper home-care regimens.
• Gained knowledge of facial massage techniques and skin care product ingredients.
• Discussed procedures and treatment options with clients.
• Informed guests of appropriate products available to increase retail sales.
• Handled busy schedules and stayed on top of key deadlines.