ROSA ISELA FONTES
El Monte
Summary
Professional with extensive experience in customer service and team leadership at Birrieria Gonzalez. Proven ability to enhance operational efficiency and maintain high-quality standards. Skilled in money handling and problem-solving, consistently ensuring customer satisfaction while managing cash transactions with precision.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Birrieria Gonzalez
09.2020 - 07.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment by ensuring safety protocols during food preparation.
- Monitored cash intake and deposit records, balancing the register at the end of shift.
- Oversaw opening and closing shifts of restaurant. Supervised five people per shift.
- Analyzed sales to adjust inventory orders and keep work stations stocked.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear expectations to ensure work was completed on time.
Wait Staff/Cashier
Tam’s Burgers
04.2019 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Improved store atmosphere with thorough and prompt cleaning of dining room and kitchen for the morning shift.
Caregiver
Miriam Ward
08.2019 - 01.2020
- Assisted Mrs. Ward with activities of daily living, promoting independence and quality of life.
- Cleaned house (vacuuming, mopping), and managed laundry (washing and drying).
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Shipping and Receiving Clerk
Fashion Nova Warehouse
04.2019 - 07.2019
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
- Managed return process for defective or unwanted products, ensuring proper documentation and stock adjustments.
- Reduced instances of damaged goods, carefully packing and securing items following best practices.
- Processed required paperwork to expedite handling of shipped and received goods.
Waitress/Cashier/Cook
RC Burgers
09.2013 - 03.2019
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Nogales High School
La Puente, CA06-1995
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Birrieria Gonzalez
09.2020 - 07.2025
Caregiver
Miriam Ward
08.2019 - 01.2020
Wait Staff/Cashier
Tam’s Burgers
04.2019 - 08.2020
Shipping and Receiving Clerk
Fashion Nova Warehouse
04.2019 - 07.2019
Waitress/Cashier/Cook
RC Burgers
09.2013 - 03.2019
High School Diploma -
Nogales High School
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