Rosa Zavala
Orange Cove
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Eligibility Worker II
County Of Fresno, Department Of Social Services
10.2021 - Current
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Contributed to ongoing process improvement initiatives by providing valuable feedback on procedures and practices during team meetings and training sessions.
- Assisted clients with completion of applications and paperwork.
- Engaged wider departments in accurate, timely paperwork completion.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
Shift Manager
Quickserve- Burger King
05.2012 - 01.2020
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Cultivated professional working relationships with peers and supervisors.
- Supervised ongoing daily production phases.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
- Troubleshot equipment to reduce service calls and downtime.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Education
Bachelor of Science - Public Health
California State University - Fresno
Fresno, CA08.2018
Skills
- Telephone Etiquette
- Application support
- Effective communication skills
- Eligibility Determination
- Task Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Eligibility Worker II
County Of Fresno, Department Of Social Services
10.2021 - Current
Shift Manager
Quickserve- Burger King
05.2012 - 01.2020
Bachelor of Science - Public Health
California State University - Fresno
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