ROSA QUEIROZ
Windsor,ON
Summary
As a new comer to Canada seeks for an entry level position with low english requirements.
Easy learner can learn any job effectively with low effort.
Diligent Hostess with several years of career work within fine dining establishments. Knowledgeable about strategies for handling all party sizes while supporting customer satisfaction goals. Open communicator and skilled planner with excellent problem-solving and multitasking skills.
Overview
20
20
years of professional experience
Work History
Hostess
La Table D'or Restaurant
Gramado, RS, Brazil
01.2013 - 07.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Accounts Executive
Coobrastur Viagens e Turismo
Canela, RS, Brazil
01.2017 - 12.2021
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
Administrative Assistant
Med & Seg - Workplace Health and Safety
Gramado, RS, Brazil
11.2013 - 08.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Managed relational database to store information for reference, reporting and analysis.
- Managed payments of bills, taxes and staff.
Housekeeper
Castelli College
Canela, RS, Brazil
07.2012 - 11.2013
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Adhered to professional house cleaning checklist.
- Responded to requests from patrons for linens and toiletries.
Supermarket Cashier
Walmart Brazil (Nacional)
Gramado, RS, Brazil
09.2006 - 11.2007
- Checked for outdated and overripe grocery items and removed from inventory.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
High School Diploma -
Escola Estadual De Ensino Médio Júlio De Castilhos
Sant’Ana Do Livramento, RS, Brazil12.2005
Skills
- Dining Crew Workflow Optimization
- Table Assignment Management
- Reservation Management
- Bill Computation
- Time Management
- Team Player
- Guest Flow
- Customer Preferences
- Cash Register Operations
- Guest Satisfaction
Timeline
Accounts Executive
Coobrastur Viagens e Turismo
01.2017 - 12.2021
Administrative Assistant
Med & Seg - Workplace Health and Safety
11.2013 - 08.2016
Hostess
La Table D'or Restaurant
01.2013 - 07.2022
Housekeeper
Castelli College
07.2012 - 11.2013
Supermarket Cashier
Walmart Brazil (Nacional)
09.2006 - 11.2007
High School Diploma -
Escola Estadual De Ensino Médio Júlio De Castilhos
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